EMPLOYEE ENGAGEMENT: THE KEY TO IMPROVING PERFORMANCE
Keywords:
Employee engagement, Employee commitment, Organizational citizenship behaviour, Job satisfactionAbstract
Employee engagement is a vast construct that touches almost all parts of human resource management facets we know hitherto. If every part of human resources is not addressed in appropriate manner, employees fail to fully engage themselves in their job in the response to such kind of mismanagement. The construct employee engagement is built on the foundation of earlier concepts like job satisfaction, employee commitment and Organizational citizenship behaviour. Though it is related to and encompasses these concepts, employee engagement is broader in scope. Employee engagement is stronger predictor of positive organizational performance clearly showing the two-way relationship between employer and employee compared to the three earlier constructs: job satisfaction, employee commitment and organizational citizenship behaviour. Engaged employees are emotionally attached to their organization and highly involved in their job with a great enthusiasm for the success of their employer, going extra mile beyond the employment contractual agreement.
Downloads
References
Accord Management Systems. (2004). Employee Engagement Strategy: A Strategy of Analysis to Move from Employee Satisfaction to Engagement. [Online] Available: www.accordsyst. com/papers/engagement_wp.pdf (March 3, 2009)
Baumruk R., and Gorman B. (2006). Why managers are crucial to increasing engagement. Melcrum Publishing.
Blessing White. (2006). Employee Engagement Report 2006
BlessingWhite, Inc. Princeton, New Jersey. [Online] Available: www.blessingwhite.com (November 15, 2008)
Blessing White. (2008). the Employee Engagement Equation in India. Presented by Blessing White and HR Anexi. [Online] Available: www.blessingwhite.com (November 15, 2008)
Buckingham M., and Coffman C. (2005). First, break all the rules. Pocket Books, London.
Chartered Institute of Personnel and Development. (2006). Reflections on employee Engagement: Change agenda. CIPD: London. [Online] Available: http://www.cipd.co.uk/ changeagendas (November10, 2008)
Clifton, James K. (2008). Engaging your employees: Six keys to understanding the new workplace. 2002 SHRM Foundation Thought Leaders Remarks. Society for Human Resource Management
Coffman C. (2000). Is Your Company Bleeding Talent? How to become a true “employer of choice”. The Gallup Management Journal, 2000. The Gallup Organization, Princeton, NJ
Coffman, C., and Gonzalez-Molina, G. (2002). Follow this Path: How the world’s greatest organizations drive growth by unleashing human potential. New York Warner Books, Inc.
Cohen G., and Higgins N. J. (2007). Employee Engagement: The secret of highly performing organizations. Journal of Applied Human Capital Management, Vol 1 Number 2007.
Dernovsek D. (2008). Creating highly engaged and committed employee starts at the top and ends at the bottom line Credit Union Magazine, May 2008. Credit Union National Association, Inc.
Development Dimensions International. (2005). (Predicting Employee Engagement MRKSRR12-1005 Development Dimensions International, Inc., MMV. [Online] Available: www.ddiworld.com (October 30,2008)
Ellis C. M., and Sorensen A. (2007). Assessing Employee Engagement: The Key to Improving Productivity. Perspectives, vol .15, Issue 1 The Segal Group, Inc.
Endres G. M., and Mancheno-Smoak L. (2008). The Human resource Craze: Human Performance Improvement and Employee Engagement. Organizational Development Journal, Spring 2008; 26, 1; ABI/ INFORM Global pg 69-78
Erickson, T.J. (2005). Testimony submitted before the US Senate Committee on Health, Education, Labour and Pensions, May 26.
Fernandez. C.P. (2007). Employee engagement. Journal of Public Health Management and Practice. [Online] Available: http://find.galegroup.com. (October 30, 2008)
Heintzman R., and Marson B. (2005). People, service and trust: Links in a public sector service value chain. International Review of Administrative Studies, Vol 7 (4) December 2005, pp 549-
Hewitt Associates. (2004). Employee engagement higher at double digit growth companies. Research Brief. Hewitt associates LLC.
Human Resources. (2007). Research: Employee engagement ROI-rules of engagement [Online] Available: http://global.factiva.com/ha/default.aspx. (October 28, 2008)
Macey W.H and Schneider B. (2008). The Meaning of Employee Engagement. Industrial and Organizational Psychology, 1 (2008), 3-30.
Meere M. (2005). High cost of disengaged employees Victoria: Swinburne University of Technology.[Online] Available:http://www.swinburne.edu.au/corporate/industrysolutions/ee/reports/Employee%20E ngagement%20in dustry%20Breifing%20Paper%20Dec%202005%20.pdf (October 30, 2008)
Melcrum publishing. (2005). Employee engagement: How to build a high-performance workforce. An independent Melcrum Research Report Executive Summary.
Penna (2007). Meaning at Work Research Report. [Online] Available: http:// www. e- penna.com/ newsopinion /research.aspx (November10, 2008)
Perrin T. (2003). Working Today: Understanding What Drives Employee Engagement The 2003 Towers Perrin Talent Report U.S Report. [Online] Available: http://www.towersperrin. com/tp/getwebcachedoc? Webc = HRS /USA/2003/200309/Talent_2003.pdf (October 30, 2008)
Rafferty A. M., Maben J., West E., and Robinson D. (2005). What makes a good employer? Issue Paper 3 International Council of Nurses Geneva
Robinson D., Perryman S., and Hayday S. (2004). The Drivers of Employee Engagement Report 408, Institute for Employment Studies, UK
Vance R. J. (2006). Employee Engagement and Commitment SHRM Foundation, USA
Watson Wyatt Worldwide. (2005). Employee Engagement and Talent Management. [Online] Available: www.watsonwyatt.com (March 3, 2009)
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.