CUSTOMER SATISFACTION ON E-BANKING SERVICES WITH REFERENCE TO SBI, BENGALURU CITY

Authors

  • Mr. C B Gopinath Assistant Professor, Department of Commerce and Management, Acharya Bangalore B School, Bangalore
  • Mr. T Sivakumar Research scholar Dept of Businesses Administration, Annamalai University Annamali Nagar, Tamilnadu
  • Mr. Murali .V Research Scholar Department of Management Studies Sri Venkateswara University, Tirupati

Keywords:

E-banking, SBI, Bengaluru City, Relationship, Personal Banking

Abstract

E-Banking is your personal banking service on the Internet, protected with bank identifiers. It isavailable anywhere, anytime. E-Banking allows you to pay invoicesto Finnish andforeignrecipients easily and securely. 150 respondents wereselected and met in thestudy. As regards data collection, a standard Questionnaire withquestions was prepared by theresearcherand given to thecustomers ofSBIbranches in Bengaluru city. This study iscarried for a period of 12 months from April 2021 to March 2022. Study finds that there are significant relationships between Age, Qualifications, Income, and usage of e-banking and overall satisfaction of the e-banking. In Anova analysis finds that there is no significant difference in performance, services and age of the customers.

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Published

2022-12-31

How to Cite

Gopinath, M. C. B. ., Mr. T Sivakumar, & Mr. Murali .V. (2022). CUSTOMER SATISFACTION ON E-BANKING SERVICES WITH REFERENCE TO SBI, BENGALURU CITY. The Journal of Contemporary Issues in Business and Government, 28(4), 112–120. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/2441

Issue

Vol. 28 No. 4 (2022): The journal of contemporary issues in business and government

Section

Articles

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