A STUDY ON CUSTOMER SATISFACTION ON INTERNET BANKING

Authors

  • Dr.P. KANAGARAJU
  • G. BALAMURUGAN

Keywords:

Customers, Net banking, Satisfaction.

Abstract

The development of e-banking in each country is dependent on the speed of internet access, the features of new online banking, and the frequency of e-banking usage. In the banking industry, e-banking is formed when there is a combination between the information technology and the functions of banks and financial institutions. Internet banking was first introduced in Malaysia in June 2000 when Bank Negara Malaysia gave permission to the local banks to offer Internet banking services. To satisfy customer’s need, many types of products and services were provided by the banks through Internet banking websites.

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References

• Anthoney R. (2004), “User Friendly E-Banking: A Survey of Online E-Banking Retail Initiatives”, Communications of the ACM, Vol.47, pp. 99-102.

• Asghar, O. (2004), “Banking In a Cloud of Electrons”.

• Awa mleh, R. (2006), “Diffusion of Internet Banking amongst educated consumers in a high income Non-OECD country”, Journal of Internet Banking and Commerce, Vol. 11

• Azouzi, D. (2009), “The Adoption of Electronic Banking in Tunisia”, Journal of Internet Banking and Commerce, Vol. 14, pp. 1-11.

• Baue r H. Hans, Malik H. & Falk T. (2006), “Measuring the quality of e banking portals”, International Journal of Bank, Vol. 23.

• B. Dizon, Javier A. (2009), “Special Feature: Electronic Banking”.

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Published

2021-10-30

How to Cite

KANAGARAJU, D., & BALAMURUGAN, G. (2021). A STUDY ON CUSTOMER SATISFACTION ON INTERNET BANKING. The Journal of Contemporary Issues in Business and Government, 27(5), 1255–1265. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/2058

Issue

Vol. 27 No. 5 (2021): The journal of contemporary issues in business and government

Section

Articles

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