Visitor Revisit Intention and Perceived Values towards Tunku Abdul Rahman Marine Park, Sabah
Keywords:
Perceived Value, Revisit Intention, TARMP, Domestic TouristAbstract
Tunku Abdul Rahman Marine Park (TARMP) in Sabah, Malaysia is made up of five beautiful islands worthy of attention from domestic and international tourists owing to the richness of natural resources that the visitors could not resist. As a result, the perceived hedonic and utilitarian values will eventually influence the intention of the visitors to revisit this destination in the future. Many studies have been conducted to understand visitor revisit intention in relation to hedonic and utilitarian values at shopping malls, restaurants, or hotels; however, further studies are yet to be conducted in the context of tourist destinations, especially Marine Park. Hence, this study aims to examine the perceived hedonic and utilitarian values of visitors and their revisit intention to Tunku Abdul Rahman Marine Park. A set of 146 questionnaires was distributed to the domestic tourists using a convenience sampling technique and the results showed that that the hedonic and utilitarian values are among the factors of motivation that attract the visitors to revisit TARMP. This study contributes to new perspectives of visitor revisit intention, especially in the context of tourism. This study also offers practical implications for the tourism board to plan the marketing strategies to attract more visitors to TARMP in the future.
Downloads
References
Anwar, S. A., & Sohail, M. S. (2004). Festival Tourism in the United Arab Emirates: First-time versus Repeat Visitors Perceptions. Journal of Vacation Marketing, 10(20), 161-170.
Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value. Journal of Consumer Research, 20, 644-656.
Baniya, R., Ghimire, S., & Phuyal, S. (2017). Push and Pull Factors and their effects on International Tourists‟ Revisit Intention to Nepal. The Gaze, Journal of Tourism and Hospitality, 8, 20.
Bigne, I., Sanchez, M.I. & Sanz, S.(2005). Relationship among Resident Image, Evaluation of Stay and Post-purchase Behaviour. Journal of Vacation Marketing, 11 (4), 291-302.
Chand, S. (2014). Growth of Tourism in India: Its Impact on Employment and Economic Development. Choi, M. (2017). Shopping Tourist Satisfaction: An Application of Hedonic and Utilitarian Values. Journal of Tourism Hospitality, 6 (5), 308 - 321.
Darnell, A. C., & Johnson, P. S. (2001). Repeat Visit to Attractions: A Preliminary Economic Analysis. Tourism Management, 22, 119-126.
Farkić, J., Filep, S., & Taylor, S. (2020). Shaping tourists‟ wellbeing through guided slow adventures. Journal of Sustainable Tourism, 1–17.
Fatt, B.S., Hashim, N.A.A.N., Kassim, E.R., Safri, F.H.M., Nawi, N.M.M., Samengon, H., Velayuthan, S.K., & Muhammad, N.H. (2020). Supply Chain Management in Tourism: Tunku Abdul Rahman Park, Kota Kinabalu, Sabah. International Journal of Supply Chain Management, 9(5), 343-346.
Geraldine, A. (2018, April 30). Tourism boom in Sabah. Retrieved from https://www.nst.com.my/news/nation/2018/04/363647/tourism-boom-sabah Holbrook, M. (2006). Consumption Experience, Customer Value, and Subjective
Personal Introspection: An Illusion Photographic Essay. Journal of Business Research, 59(6), 714-725.
Holbrook, M.B., & Hirschman, E.C. (1982). The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun. Journal of Consumer Research, 9(2),132-140.
IGI Global, (2000). What is Utilitarian Value. Retrieved from https://www.igi- global.com/dictionary/understanding-consumer-reccomendation behaviour/31296
Jayarman, K., Lin, S. K., Guat, C. L., & Ong, W. L. (2010). Does Malaysian Tourism Attract Singaporeans to Revisit Malaysia? Journal of Business and Policy Research, 5(2), 159-179.
Kim, Y. (2015). Assessing the Effects of Perceived Value (utilitarian and hedonic) in LCCs and FSCs: Evidence from South Korea. Journal of Air Transport Management, 49, 17-22.
Ladhari et al., (2017). The Role of Emotions in Utilitarian Service Settings: The Effects of Emotional Satisfaction on Product Perception and Behavioural Intentions. Journal of Retailing and Consumer Services, 34, 10-18.
Merriam-Webster (2003). Meriam-Webster‟s Collegiate Dictionary, eleventh ed.
Merriam-Webster Inc.
New Straits Times (2019). Tourism Contributed RM84.1 billion in 2018. Retrieved on from https://www.nst.com.my/
Nik Hashim, N.A.A., Yusoff,A.M., Awang,Z., Aziz,R.C., Ramlee, S.I.F., Bakar,N. A., Noor, M.A.M. & Fatt, B.S. (2019). The Effect of Domestic Tourist Perceived Risk on Revisit Intention in Malaysia. International Journal of Innovative Technology and Exploring Engineering (IJITEE),8(10), 4591-4596.
Nik Hashim, N.A.A., Fatt, B.S., Mohtar, T.M., Awang, Z., Omar, R.N.R., Zain, E.N.M., Mahshar, M., Nasir,M.J.M. (2020). Adventure Tourism: A Study of Tunku Abdul Rahman Park, Sabah. European Journal of Molecular & Clinical Medicine, 7(8), 2440-2446.
Omar, R.N.R., Hashim, N.A.A.N., Zain, E.N.M., Ramlee, S.I.F., Halim, A.F.A.,
Rohzi, A.F.M., Azlin, H.A.N., & Mat, W.M.N.W. (2020). Factors That
Influence Online Behaviour in Purchasing Hotel Room Via Website Among Tourists. European Journal of Molecular & Clinical Medicine,7(7), 219-229.
Omar, R.N.R., Hashim, N.A.A.N., Zain, E.N.M., Velayuthan, S. K., Mohd Zamri, A. S., Ramli, N.H.A., Chandran, S., & Zulkifli, Z. (2020). Do Attitude, Price, and Product Quality Influence the Willingness to Purchase Green Products among Higher Education Students? Palarch’s Journal of Archaeology Of Egypt/Egyptology, 17(9), 1887 - 1899.
Polczynski , V. (2010). Factors influencing tourists' revisit intentions. Asia Pacific
Journal of Marketing and Logistics, 22(4), 554 – 578.
Sabah Tourism Board, (2018). Sabah Tourism Statistics. Retrieved from http://www.sabahtourism.com/statistics/
Sagala, G. H., & Sumiyana, N. A. (2020). The intersection of hedonic and utilitarian values on integrated-social media retailers. International Journal of Business Information Systems, 33(4), 505.
Scwartz et al., (2010). The Impact of Hedonic and Utilitarian Motivations on the Hotel Customers‟ Risk Perception. Caesars Hospitality Research Summit, 5, 1- 27.
Sheth, Jagdish N., Newman, Bruce I., and Gross, Barbara (19900. Why We Buy What We Buy: A Theory of Consumption Values, South-Western Publishing Co., Cincinnati, Ohio.
Somaskanthan, M., & Rosmalina, A. R. (2016). Tourist Satisfaction in Tunku Abdul Rahman Park, Kota Kinabalu, Sabah. Journal of Advanced Research in Social and Behavioural Sciences, 3 (1), 1-12.
Voss, C., Roth, A. V., & Chase, R. B. (2008). Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation. Production and Operations Management, 17(3), 247–266.
Vuuren, V. C. & Slabbert, E. (2011). Travel behaviour of tourists to a South African holiday resort. African Journal for Physical, Health Education, Recreation and Dance, 17(4): 694-707.
Williams, C., & Buswell, J. (2003). Service Quality In Leisure And Tourism. CABI. Zeithaml, Valarie. (1988). Consumer Perceptions of Price, Quality and Value: A Means-End Model and Synthesis of Evidence. Journal of Marketing, 52, 2-22.
Downloads
Published
How to Cite
Issue
Section
License
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.