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Journal of Contemporary Issues in Business and Government

Keywords = Customer satisfaction

Number of Articles: 36

Dealer process efficiency, revenue generation and customer satisfaction utilizing gamification models: An empirical study- With special emphasis on Skoda Auto Volkswagen India Private Limited

Dr Renuka Deshmukh, Dr Subbarao Pasumurti , Dr Dhanashri Tharkude, Mr. Rajsingh Jadhav, Ms. Meenal Mool

Volume 29, Issue 1, January 2023, Page 88-111

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  • PDF 1.23 M
A study on proportional analysis of customer satisfaction survey amongst organized retail formats in Visakhapatnam

Dr. Jonnalagadda Vanaja, Chinthakindi Chenna Keshav, Hanumanthu Ujjvala, Kolla Abhishek

Volume 28, Issue 4, June 2022, Page 703-714

10.47750/cibg.2022.28.04.051

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  • PDF 521.37 K
Analysis on the effect of Marketing Mix on Customer Satisfaction and Loyalty in the Hospitality Industry of Ethiopia: Using Structural Equation Model

Abraha Haftom Gebremichael, Parminder Singh Dhillon

Volume 28, Issue 3, March 2022, Page 471-484

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  • PDF 609.71 K
REVITALISING THE RESTAURANT INDUSTRY OF PAKISTAN AMIDST COVID-19 PANDEMIC: THE LINKAGE BETWEEN PARAMOUNT FUNDAMENTALS

Farhan Sohail, Mehdi Abbas, Sehrish Qasim, Essa Khan, Arsalan Ahmed Siddiqui Syed Rizwan Ali

Volume 28, Issue 1, January 2022, Page 150-164

10.47750/cibg.2022.28.01.010

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  • PDF 450.78 K
EXPLORING THE ROLE OF HEALTHY FOOD KNOWLEDGE ON BEHAVIOR INTENTIONS OF CONSUMER TOWARDS RESTAURANTS

Umer Ishfaq, Mudassar Imam, Muhammad Atif Bashir, Mahrukh Askari, Ihtisham Ullah, Sidra Shahzadi

Volume 28, Issue 1, January 2022, Page 165-182

10.47750/cibg.2022.28.01.011

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  • PDF 405.28 K
An Empirical Study of Customer Satisfaction and Loyalty towards the CRM Practices adopted by different Banks

Ms. Jyoti Singla, Dr. Monica Bansal, Dr. Veerpaul Kaur Maan

Volume 27, Issue 6, July 2021, Page 1711-1719

10.47750/cibg.2021.27.06135

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  • PDF 315.21 K
Influence of perceived customer satisfaction on online shopping experience during the COVID-19 pandemic

Dr. Divya Malhan, Dr. Preeti, Mohan, Nisha

Volume 27, Issue 6, July 2021, Page 1002-1012

10.47750/cibg.2021.27.06.085

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  • PDF 373.49 K
The Effect of Service Quality and Trust on Customer Loyalty and Satisfaction: A Case Study of Online Taxi Customers in Indonesia

Dikdik Harjadi

Volume 27, Issue 6, July 2021, Page 1513-1523

10.47750/cibg.2021.27.06.120

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  • PDF 363.14 K
Identifying the Apparent Key Attributes in Determining extremely Satisfied Restaurant Patrons during the Current Pandemic

Dr.T.V.Ambuli, Dr. P.Vijayalakshmi

Volume 27, Issue 4, April 2021, Page 496-503

10.47750/cibg.2021.27.04.050

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  • PDF 343.79 K
Determinants and Dimensions of Customer Switching Behavior – A Systematic Review

N.ARUN KUMAR; DR.GIRISH S

Volume 27, Issue 3, April 2021, Page 448-454

10.47750/cibg.2021.27.03.062

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  • PDF 911.48 K
The Evolution, progression and Impact of ISO 9000 in the manufacturing organizations around the world and India: An Analysis

DEEPA PRIYANSHU; RUBINA LIYAKAT KHAN; MAHERA MAQDADI; MONISHA GUPTA VASHISHTA

Volume 27, Issue 3, April 2021, Page 949-955

10.47750/cibg.2021.27.03.128

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  • PDF 434.02 K
An Empirical Investigation of the Impact of Service Quality Dimensions on Guests Satisfaction: A Case Study of Dubai Hotels

ELENA MOUZAEK; 2AMINA AL MARZOUQI; NADER ALAALI; SAID A.SALLOUM; AHMAD ABURAYYA; 6OBERTO SUSON

Volume 27, Issue 3, April 2021, Page 1186-1199

10.47750/cibg.2021.27.03.160

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  • PDF 706.97 K
Mobile Banking in India: A Customer Experience Perspective

Dr. UMESH U; SUBRATA DAS; Dr.RAJIV AGARWAL; GOURAB DAS; Dr.D.PAUL DHINAKARAN; Dr.C. VIJAI

Volume 27, Issue 3, April 2021, Page 1459-1469

10.47750/cibg.2021.27.03.197

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  • PDF 973.97 K
Service Quality and Its Impact on Customer Satisfaction and Loyalty in Airline Industry: Partial Least Square (PLS)-Structural Equation Modelling (SEM) Approach.

JAVED ALI; AHMAD JUSOH; ABUL QASIM; MUHAMMAD AZEEM ABRO

Volume 27, Issue 3, April 2021, Page 2212-2224

10.47750/cibg.2021.27.03.273

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  • PDF 1000.49 K
A Study Of The Relationship Between The Determinants Of Service Quality In The Hospitality Industry With Special Reference To The Coimbatore District

S.BERNARD EDWARD SWAMIDOSS; Dr. G.VENKATESAN

Volume 27, Issue 3, April 2021, Page 2382-2386

10.47750/cibg.2021.27.03.292

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  • PDF 231.67 K
Association of Employees Orientation of Customers and Their Satisfaction in Departmental Stores Around Jaipur City

THAYA MADHAVI; RAJESH MEHROTRA

Volume 27, Issue 2, February 2021, Page 1101-1107

10.47750/cibg.2021.27.02.129

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  • PDF 739.45 K
Customer satisfaction and brand loyalty towards online purchase store Amazon and Flipkart: An Empirical study

Anil Kumar Yadav; Aminuz Zaman; Priyo Basumatary

Volume 27, Issue 2, February 2021, Page 1884-1890

10.47750/cibg.2021.27.02.198

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  • PDF 265.7 K
Association Between the Demographic Profile of Bank Customer and Types of Bank

DR. SANKARGANESH.K; DR. SHUNMUGASUNDARAM.M; DR. VASANTH.V; MEENAKSHISUNDARAM. B; MEERA. M

Volume 27, Issue 2, February 2021, Page 3993-4000

10.47750/cibg.2021.27.02.409

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  • PDF 589.12 K
THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION TOWARDS STAR HOTELS IN TAMILNADU

S. SEKAR; Dr.B. SUDHA

Volume 27, Issue 2, February 2021, Page 4451-4458

10.47750/cibg.2021.27.02.470

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  • PDF 303.02 K
THE INFLUENCE OF TOTAL QUALITY MANAGEMENT ON STAR HOTEL PERFORMANCE

Dr. Sunil M.P; Dr. Suresh; Dr. Shobharani H

Volume 27, Issue 2, February 2021, Page 4476-4488

10.47750/cibg.2021.27.02.473

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Factors influencing (Reputation, Perceived Value, Location, Convenience, Internal Environment, and Staff) on Customer Loyalty through Satisfaction: Perspective from Malaysia Hypermarket Industry

Kadhim Ghaffar Kadhim; Amran Harun; Nawzad Majeed Hamawandy; Shorsh Khaild Rahman; Diyar bdulmajeed Jamil; Hemn Adl Wali AL . Bewani

Volume 27, Issue 2, February 2021, Page 5243-5263

10.47750/cibg.2021.27.02.534

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  • PDF 521.98 K
Corporate Social Responsibility Activities Factors and Their Affecting on Maintaining Customer Satisfaction and Loyalty in Hypermarket Industry in Malaysia

Kadhim Ghaffar Kadhim; Amran Harun; Nawzad Majeed Hamawandy; Khowanas Saeed Qader; Diyar Abdulmajeed Jamil; Farman Badran Jalal; Sarhang H. M. Sorguli

Volume 27, Issue 1, January 2021, Page 1090-1106

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  • PDF 635.47 K
CUSTOMER SATISFACTION ON E-BANKING SERVICES (WITH SPECIAL REFERENCE TO STATE BANK OF INDIA (SBI), ARIYALUR BRANCH)

G. KOLANCHINATHAN; Dr.S. ELANGO

Volume 27, Issue 1, January 2021, Page 4455-4465

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  • PDF 445.89 K
Service factors influence on customer satisfaction in innovative e-commerce

DR.JEGANATHAN GOMATHI SANKAR; MR.SURYA H

Volume 26, Issue 2, December 2020, Page 651-656

10.47750/cibg.2020.26.02.090

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  • PDF 355.28 K
Customer perception about innovative safety food delivery during lockdown

DR.JEGANATHAN GOMATHI SANKAR; MR. NAVEENKUMAR S

Volume 26, Issue 2, December 2020, Page 657-660

10.47750/cibg.2020.26.02.091

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  • PDF 292.96 K
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  • CIBG WOS 2021-11-01

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Journal of Contemporary Issues in Business and Government

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