Print ISSN: 2204-1990

Online ISSN: 1323-6903

Keywords : relationship

Customer Satisfaction on E-Banking Services with Reference to SBI, Bengaluru City

Mr. C B Gopinath, Mr. T Sivakumar, Mr. Murali . V

Journal of Contemporary Issues in Business and Government, 2022, Volume 28, Issue 4, Pages 112-120
DOI: 10.47750/cibg.2022.28.04.009

E-Banking is your personal banking service on the Internet, protected with bank identifiers. It isavailable
anywhere, anytime. E-Banking allows you to pay invoicesto Finnish andforeignrecipients easily and
securely. 150 respondents wereselected and met in thestudy. As regards data collection, a standard
Questionnaire withquestions was prepared by theresearcherand given to thecustomers ofSBIbranches in
Bengaluru city. This study iscarried for a period of 12 months from April 2021 to March 2022. Study
finds that there are significant relationships between Age, Qualifications, Income, and usage of ebanking
and overall satisfaction of the e-banking. In Anova analysis finds that there is no significant
difference in performance, services and age of the customers.


Sanjay Sunny, Dr.M.Salathiyan

Journal of Contemporary Issues in Business and Government, 2022, Volume 28, Issue 4, Pages 453-462
DOI: 10.47750/cibg.2022.28.04.033

Higher emotional intelligence is necessary for both managers and employees in an organisation because it helps all the individuals in an organisation to control individual emotions in operation management activities. This emotional intelligence is necessary because it brings flexibility and reduces the chances of workplace stress. As a result, the individuals can understand the situations of other individuals in the workplace quite effectively. This is necessary to maintain a friendly and peaceful workplace environment. Strong emotional intelligence not only facilitates good communication approach, but also helps organisations to maintain strong relationship between the management professionals and employees of an organisation.