CUSTOMER SATISFACTION TOWARDS E- BANKING SERVICES -- A STUDY OF HDFC AND ICICI BANK
Keywords:
e-banking customer satisfaction pudhuchery.Abstract
Banking during Roman times was not as we understand banking in modern times. During the Participate, the majority of banking activities were conducted by private individuals, and not by large banking corporations that exist today. Internet banking-Internet banking is changing the banking industry and is having the major effects on banking relationships. Banking is now no longer confined to the branches were one has to approach the branch in person, to withdraw cash or deposit a cheque or request a statement of accounts. In true Internet banking, any inquiry or transaction is processed online without any reference to the branch (anywhere banking) at any time. Providing Internet banking is increasingly becoming a "need to have" than a "nice to have" service.
Downloads
References
Agarwal, R., Raastogi, S., & Malhotra, A. (2009), “Customers’ perspectives regarding e - banking in an emerging economy”, Journal of Retailing and Consumer Services , Vol.16, Iss. 5, pp. 340-351.
Anthoney, R. (2004), “User Friendly E-Banking: A Survey of Online E-
Banking Retail
Initiatives”, Communications of the ACM, Vol. 47, Iss. 10, pp. 99-102.
Asghar, O. (2004), “Banking In a Cloud of Electrons”.
Awa mleh, R. (2006), “Diffusion of Internet Banking amongst educated consumers in a high income Non-OECD country”, Journal of Internet Banking and Commerce , Vol. 11, Iss.
Azouzi, D. (2009), “The Adoption of Electronic Banking in Tunisia”, Journal of Internet Banking and Commerce, Vol. 14, Iss. 3, pp. 1-11.
Baue r H. Hans, Maik, H. & Falk, T. (2006), “Measuring the quality of e banking portals”, International Journal of Bank, Vol. 23, Iss. 2.
B. Dizon, Javier A. (2009), “Special Feature: Electronic Banking”.
IIT Madras, (2010), “Polaris Software and IndusInd Bank launch INTELLECT PRIVACY Internet Banking Security Card”, PR Newswire
Kamiya, J. (2006), “How E-Banking Can Ease Your Life”, Rediff.com.
Kuang Hsun, S. (2008), “Is E-Banking A Competitive Weapon”, International journal of
electronic finance , Inder Science Publishers, Vol.2, No. 2, pp.180- 196.
Laukkanen, P., Sinkkonen, S., & Laukkanen, T. (2008), “Consumer resistance to internet banking: postpones, opponents and rejecters”, The International Journal of Bank Marketing. Vol. 26, Iss. 6, pp. 440.
Malhotra, P., & Singh, B. (2007), “Determinants of Internet banking adoption by banks in India”,
Journal of Internet Research, Emerald Group Publishing Ltd., Vol. 17, Iss. 3, pp.323- 339.
Downloads
Published
How to Cite
Issue
Section
License
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
