THE RELATIONSHIP BETWEEN COMMUNITY INVOLVEMENT, ATTACHMENT AND TRUST AND PERCEIVED SATISFACTION LEVELS OF LOCAL GOVERNMENT SERVICE DELIVERY

Authors

  • Peter Vitartas Southern Cross University
  • Don Scott Southern Cross University

Abstract

This paper presents the details of a study examining three measures of community social capital and their effect on residents' levels of perceived satisfaction with service delivery by a regional local government authority. The results indicate that residents with stronger involvement in the local community have significantly lower perceived satisfaction scores than those who have less community involvement. The findings are a challenge to local governments who are seeking to improve service delivery satisfaction. The implications for local government authorities, especially those seeking to create greater community involvement, are discussed.

Downloads

Download data is not yet available.

References

Australian Bureau of Statistics (ABS) (2002) Social Capital and Social Wellbeing – Discussion Paper. Commonwealth of Australia, August.

Bardo, J. and Dokmeci, V. (1990) Community satisfaction in two Turkish sub-communities: Further evidence on the significance of cultural differentiation. Genetic, Social and General Psychology Monographs, 116 (3) pp 325-336.

Barrows, D. (1998) The community orientation of social model and medical model recovery programs. Journal of Substance Abuse Treatment, 15 (1) pp 55-64.

Besser, T. (1999) Community involvement and the perception of success among small business operators in small towns. Journal of Small Business Management, 37 (4) pp 16-29.

Bourdieu, P. (1986) The forms of capital. In Richardson, J.G. (Ed) Handbook of Theory and Research for the Sociology of Education. Greenwood Press, Westport, CT. 241-258.

Brown, R. (1993) Rural community satisfaction and attachment in mass consumer society. Rural Sociology, 58 (3) pp 387-403.

Buttel, F., Martinson, O. and Wilkening, E. (1979) Size and place of community attachment: A reconsideration. Social Indicators Research, 6 (4) pp 474-485.

Campbell, A., Converse, P. and Rodgers, W. (1976) The Quality of American Life. Russell Sage, New York, NY.

Coleman, J. (1988) Social capital in the creation of human capital. American Journal of Sociology, 94 (Supplement: Organizations and Institutions: Sociological and Economic Approaches to the Analysis of Social Structure) pp S95-S120.

Cross, J. (2004) Improving measures of community attachment. Presentation to Annual Meeting of the Rural Sociology Society, Sacramento, August. Filkins, R., Allen, J. and Cordes, S. (2000) Predicting community satisfaction among rural residents: An integrative model. Rural Sociology, 65 (1) pp 72-86. Goudy, W. (1977)

Evaluations of local attributes and community satisfaction in small towns. Rural Sociology, 42 (3) pp 371-382. Hughey, J. and Bardo, J. (1987)

Social psychology dimensions of community satisfaction and quality of life: Some obtained relations. Psychological Reports, 61 pp 239-246. Hulka, B., Kupper, L., Daly, M., Cassel, J. and Schoen, F. (1975)

Correlates of satisfaction and dissatisfaction with medical care: A community perspective. Medical Care, 13 (8) pp 645-658. Jurowski, C. (1998)

A study of community sentiments in relation to attitudes towards tourism development. Tourism Analysis, 3 (1) pp 17-34.

Kuisma, M., Määttä, T., Hakala, T., Sivula, T. and Nousila-Wiik, M. (2003) Customer satisfaction measurement in emergency medical services. Academic Emergency Medicine, 10 (7) pp 812-815.

McCool, S. and Martin, S. (1994) Community attachment and attitudes toward tourism development. Journal of Travel Research, 32 (3) pp 29-34. Meyer, J. and Allen, N. (1991) A three-component conceptualisation of organizational commitment: Some methodological considerations.

Human Resources Management Review, 1 (1) pp 61-89. Nyhan, R. and Martin, L. (1999) Assessing the performance of municipal police services using data envelopment analysis: An exploratory study. State and Local Government Review, 32 (1) pp 18-30.

9Proenca E., Rosko, M. and Zinn, J. (2000) Community orientation in hospitals: An institutional and resource dependence perspective. Health Service Research, 35 (5 pt 1) pp 1011-1035.

Puddifoot, J. (1995) Dimensions of community identity. Journal of Community and Applied Social Psychology, 5 pp 357-370. Putnam, R. (1993) Making Democracy Work, Civic Traditions in Modern Italy. Princeton University Press, Princeton, NJ. Putnam, R. (2000) Bowling Alone: The Collapse and Revival of American Community. Simon and Schuster, New York, NY. Ritzer, G. (1996) Sociological Theory (4th Ed). McGraw-Hill, New York, NY. Scull, S. (2001) Social Capital: A Briefing Paper for Module Development. West Moreton Public Health Unit, Queensland Health, December. Sirgy, J., Rahtz, D., Cicic, M. and Underwood, R. (2000) A method for assessing residents' satisfaction with community-based services: A quality-of-life perspective. Social Indicators Research, 49 (3) p 279. Um, S. and Crompton, J. (1987) Measuring resident's attachment levels in a host community. Journal of Travel Research, 26 (1) pp 27-29. Vogt, R., Allen, J. and Cordes, S. (2001) Relationship Between Community Satisfaction and Migration Intentions of Rural Nebraskans. Centre for Applied Rural Innovation and Department of Agricultural Economics, University of Nebraska-Lincoln, Lincoln, NE. Ward, E. and Davis, E. (1995) The effect of benefit satisfaction on organizational commitment. Compensation and Benefits Management, 11 (3) pp 35-40. Williams, D., Macdonald, C., Riden, C. and Uysal, M. (1995) Community attachment, regional identity and resident attitudes toward tourism development. Proceeding of Travel and Tourism Research Association 26th Annual Conference, Acapulco, pp 424-431. Welch, E., Hinnant, C. and Moon, M. (2004) Linking citizen satisfaction with e-government and trust in government. Journal of Public Administration Research and Theory, 15 (3) pp 371-391.

Downloads

Published

2012-01-10

How to Cite

Vitartas , P. ., & Scott, D. (2012). THE RELATIONSHIP BETWEEN COMMUNITY INVOLVEMENT, ATTACHMENT AND TRUST AND PERCEIVED SATISFACTION LEVELS OF LOCAL GOVERNMENT SERVICE DELIVERY. The Journal of Contemporary Issues in Business and Government, 12(1), 1–9. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/3

Issue

Vol. 12 No. 1 (2006): The journal of contemporary issues in business and government

Section

Articles

License

Copyright (c) 2006 The journal of contemporary issues in business and government

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

You are free to:

  1. Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
  2. Adapt — remix, transform, and build upon the material for any purpose, even commercially.
  3. The licensor cannot revoke these freedoms as long as you follow the license terms.

Under the following terms:

  1. Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  2. No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

Notices:

You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .

No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.