The Mediating Effect of Job Satisfaction on the Relationship of Employee Engagement and Employee Performance: Empirical Evidence from non-managerial employees of State Bank of India Raipur, Chhattisgarh region

Authors

  • Dr. Roopendra Singh
  • Dr. Hemant Kumar
  • Dr. Nitin Kalla
  • Dr. Bharati Pujari

Keywords:

Employee Engagement, Employee Performance, Job Satisfaction, State bank of India.

Abstract

An organization's progress depends on employee engagement and performance. The satisfaction level also leads to their performance as well as the organization's overall growth. Customers perceived State Bank of India as a reliable bank especially in rural India and the employees doing the job in that bank are regarded as the caretaker and custodians of the villager’s hard- earned money. The study analyzes the effect of employee engagement of non-managerial employees at SBI in the Raipur region of Chhattisgarh on their employee performance when mediated through their job satisfaction. The predictor variable was employee engagement, the mediator variable was job satisfaction and the dependent variable was employee performance. The findings revealed that there was a significant indirect effect of Employee Engagement on Employee Performance through Job Satisfaction.

Downloads

Download data is not yet available.

References

Brief, A. P., &Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53, 279–307.

Brown, R. (1996). Doing your dissertation in business and management: the reality of researching and writing. London: SAGE.

Cesario, F., Chambel, M. J., (2017), Linking Organizational Commitment and Work Engagement to Employee Performance, Knowledge and process management: The journal of corporate transformationVolume24, Issue2, Pages 152-158, https://doi.org/10.1002/kpm.1542.

Datta, H. (2017). Employee Engagement in selected banks of northern India, Chitkara University, India.(Retrieved on 21 January 2018).

Ghafoor, A., Qureshi, T. M., Khan, A., & Hijazi, S. T., (2011), Transformational leadership, employee engagement and performance: Mediating effect of psychological ownership, African Journal of Business Management Vol. 5(17), pp. 7391-7403, 4 September, 2011, DOI:

5897/AJBM11.126 ISSN 1993-8233.

Gruman, J. A., & Saks, A. M., (2011), Performance management and employee engagement, Human Resource Management Review, Volume 21, Issue 2, June 2011, Pages 123-136, https://doi.org/10.1016/j.hrmr.2010.09.004.

Inuwa, M., (2016), Job Satisfaction and Employee Performance: An Empirical Approach, The Millennium University Journal, Vol 1 No. 1.

Karthikeyan & Srivastava, D. K., (2012), The Relationship Between The Five Factors Of Personality, Individual Job Performance And Its Components In The Indian Corporate Sector, International Journal Of Advanced Research In Management (Ijarm), Issn 0976 - 6324 (Print) Issn 0976 - 6332 (Online) Volume 3, Issue 1, January- June (2012), Pp. 37-55.

Khalifeh, A. N. A., & Som, A. P. M., (2013), The Antecedents Affecting Employee Engagement and Organizational Performance, Asian Social Science; Vol. 9, No. 7; 2013 ISSN 1911-2017 E- ISSN 1911-2025 Published by Canadian Center of Science and Education.

Mahmood, A., Akhtar, M. N., Talat, U.,Shuai, C., &Hyatt, J. C., (2019), Specific HR practices and employee commitment: the mediating role of job satisfaction, Employee Relations

ISSN: 0142-5455 ,Retrieved on 22 February 2019.

Medlin, B. and Green, K.W. (2009), "Enhancing performance through goal setting, engagement, and optimism", Industrial Management & Data Systems, Vol. 109 No. 7, pp. 943-

https://doi.org/10.1108/02635570910982292.

Rana Khalid& Hazar himoud (2019) Reviewing the Mediating Role of Job Satisfaction on the Effect of Employee Engagement on Organizational Performance," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(1), pages 7-23, January.

Rathi, N. (2011). Psychological Well–Being and Organizational Commitment: Exploration of the Relationship.Working Paper No.106/2011, Retrieved on 9 Sep 2019.

Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21 (7), 600-619.

Salanova, M., Agut, S., & Peiro´, J. M. (2005).Linking organizational resources and work engagement to employee performance and customer loyalty: the mediation of service climate. Journal of Applied Psychology, 90,1217-1227.

Saxena, V. & Srivastava, R.K. (2015).Impact of employee engagement on Employee performance–case of manufacturing sectors.International Journal for Management Research & Business Strategy, Vol. 5, Issue 2, Apr 2015, 11-24.

Schaufeli, W.B., Bakker, A.B. and Salanova, M. (2006). The measurement of work engagement with a short questionnaire: a cross-national study. Educational and Psychological Measurement, 66 (4), 701-716.

Schaufeli, W.B., Salanova, M., Gonzalez-Roma, V. and Bakker, A.B. (2002). The measurement of engagement and burnout and: a confirmative analytic approach. Journal of Happiness Studies, 3, 71.

Shafique, I., Kalyar, M. N., & Ahmad, B., (2018), The Nexus of Ethical Leadership, Job Performance, and Turnover Intention: The Mediating Role of Job Satisfaction, Interdisciplinary Description of Complex Systems : INDECS, Vol. 16 No. 1, 2018.

Warr, P., &Inceoglu, I. (Apr 2012). Job engagement, job satisfaction, and contrasting associations with person–job fit. Journal of Occupational Health Psyhology, Vol 17(2), 129-138.

Downloads

Published

2022-12-31

How to Cite

Singh, D. R. ., Kumar, D. H. ., Kalla, D. N. ., & Pujari, D. B. . (2022). The Mediating Effect of Job Satisfaction on the Relationship of Employee Engagement and Employee Performance: Empirical Evidence from non-managerial employees of State Bank of India Raipur, Chhattisgarh region. The Journal of Contemporary Issues in Business and Government, 28(4), 1275–1284. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/2666