A STUDY ON ORGANIZATIONAL CITIZENSHIP AND JOB SATISFACTION IN INDIA'S HOTEL INDUSTRY

Authors

  • Shashi Kant Assistant Professor School of Hospitality Management IMS Unison University, Dehradun
  • Saumya Singh Lecturer International Institute of Hotel Management, Goa
  • Hitendra Singh Chauhan Assistant Professor Uttaranchal University, Dehradun
  • Deepali Indora Assistant Professor State Institute of Hotel Management, Siddhpur Gujarat Technological University
  • Sapna Kaintura Research Scholar CT University, Ludhiana

Keywords:

Hospitality, Organizational Citizenship, Job Satisfaction, Leadership

Abstract

In many regions of the India, finding and keeping skilled staff is a major issue in the hospitality business. As a result, job happiness is becoming increasingly crucial for the long-term  development of the work force and its ramifications for regions and destinations. As a result, the goal of this research is to better understand the elements that influence job satisfaction.An online questionnaire was used to examine 116 employees on various areas of job satisfaction. According to data analysis, the most essential variables for job satisfaction are a positive relationship within the team, Shift timing and working hours, personal growth chances, fair pay and promotion policy. The findings point to crucial topics and directions for further job satisfaction research. For practitioners, the study provides useful information on how to promote employee job satisfaction in a long-term and effective manner.

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Published

2022-12-31

How to Cite

Kant, S. ., Singh, S., Singh Chauhan, H. ., Indora, D. ., & Kaintura, S. . (2022). A STUDY ON ORGANIZATIONAL CITIZENSHIP AND JOB SATISFACTION IN INDIA’S HOTEL INDUSTRY. The Journal of Contemporary Issues in Business and Government, 28(4), 388–406. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/2461

Issue

Vol. 28 No. 4 (2022): The journal of contemporary issues in business and government

Section

Articles

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