IMPACTOF COVID- 19 PANDEMIC ON DIGITAL PAYMENTS IN INDIA: A STUDY

Authors

  • Dr. Shahrukh Saleem Department of Management Studies Madanapalle Institute of Technology & Science-517325, A.P., India
  • Mr. B. Sreekanth Assistant Professor Department of Management Studies Madanapalle Institute of Technology & Science-517325, A.P., India
  • Dr. N. Gangisetty Professor Department of Management Studies Madanapalle Instituteof Technology & Science-517325, A.P., India

Keywords:

Covid-19, Banks, e-services, Payment

Abstract

The aim of this research paper is to study factors impacting digital payments in India during the Covid-19 Pandemic. The paper has used Factor Analysis, Confirmatory Factor Analysis (CFA), Multiple linear Regression, Chi Square Test, T-test ,ANOVA and descriptive statistics for the purpose of analysis. The paper is analysed on a sample 300 respondents and data was collected through a structured questionnaire. This study proposed the variables affecting the digital payments during the pandemic after thorough analysis. The study found that there was a spike in various digital payments usage for the customers during the pandemic due to various safety concerns and lockdowns imposed by the government.The results show high usage of various digital banking services by the customers during the pandemic.

Downloads

Download data is not yet available.

References

• Dr.Duvvuri Subbarao (2016) “ Who Moved My Interest Rate?” Penguin Random House India.

• Dr.V.Sornaganesh and Dr.M.Chelladurai (2016), “ Demonetization of Indian currency and its impact on banking sector

• G.Sudha and V. Somaganesh (2019), “ A study on Perception towards Demonetization in Thoothukudi Global Journal for Research Analysis, vol-8,

issued April 4th 2019.

• G.Sudha and M. Sathish (2020) “ Demonetization: The way to boost the Digital Cash” , International Journal of Creative Research Thoughts, issued on 5th May 2020.

• M. Satish R.Sermakani and G.Sudha (2020) “ A study on customers attitude toward the E-Wallet by the customers 46

• https://indianexpress.com/article/explained/india-digital-payments-covid-19~lockdown.

• https://www.financialexpress.com/money/why-india-needs-digital-payments~tobecome-an-economic-superpower.

• http://cashlessindia.gov.in/banking_cards.html

• http://cashlessindia.gov.in/upi.html

• http://cashlessindia.gov.in/mobile_wallets.html

• http://cashlessindia.gov.in/internet_banking.html

• http://cashlessindia.gov.in/mobile_banking.html

• https://www.financialexpress.com/industry/banking-finance/coronavirus~ordemonetisation-which-one-helped-indias-digital-payment-more.

• https://www.pwc.in/consulting/financial~services/fintech/dp/impact~of-the~covid-19~outbreakondigitalpayments.

• Dr.V.Somaganesh and Dr.Chelladurai (2016) “ Demonetization of Indian currency and its impact on business environment” International Journal of Informative and

Futuristic, issued on 3rd November 2016.

• Aravind Kumar (2017) “ Demonetisation and cashless banking transactions in India” International Journal of new innovations in Engineering and Technology issued on 3rdApril 2017.

• Anthony Rahul Golden S (2017) “ An Overview of Digitalization in Indian Banking Sector” , Indo - Iranian Journal of Scientific Research (IIJSR), October -December,

[6].

Downloads

Published

2022-09-30

How to Cite

Saleem, . D. S., Sreekanth, M. B. ., & Gangisetty, . D. N. (2022). IMPACTOF COVID- 19 PANDEMIC ON DIGITAL PAYMENTS IN INDIA: A STUDY. The Journal of Contemporary Issues in Business and Government, 28(3), 757–767. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/2410

Issue

Vol. 28 No. 3 (2022): The journal of contemporary issues in business and government

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

You are free to:

  1. Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
  2. Adapt — remix, transform, and build upon the material for any purpose, even commercially.
  3. The licensor cannot revoke these freedoms as long as you follow the license terms.

Under the following terms:

  1. Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  2. No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

Notices:

You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .

No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.