IMPACTOF COVID- 19 PANDEMIC ON DIGITAL PAYMENTS IN INDIA: A STUDY

Authors

  • Dr. Shahrukh Saleem Department of Management Studies Madanapalle Institute of Technology & Science-517325, A.P., India
  • Mr. B. Sreekanth Assistant Professor Department of Management Studies Madanapalle Institute of Technology & Science-517325, A.P., India
  • Dr. N. Gangisetty Professor Department of Management Studies Madanapalle Instituteof Technology & Science-517325, A.P., India

Keywords:

Covid-19, Banks, e-services, Payment

Abstract

The aim of this research paper is to study factors impacting digital payments in India during the Covid-19 Pandemic. The paper has used Factor Analysis, Confirmatory Factor Analysis (CFA), Multiple linear Regression, Chi Square Test, T-test ,ANOVA and descriptive statistics for the purpose of analysis. The paper is analysed on a sample 300 respondents and data was collected through a structured questionnaire. This study proposed the variables affecting the digital payments during the pandemic after thorough analysis. The study found that there was a spike in various digital payments usage for the customers during the pandemic due to various safety concerns and lockdowns imposed by the government.The results show high usage of various digital banking services by the customers during the pandemic.

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Published

2022-09-30

How to Cite

Saleem, . D. S., Sreekanth, M. B. ., & Gangisetty, . D. N. (2022). IMPACTOF COVID- 19 PANDEMIC ON DIGITAL PAYMENTS IN INDIA: A STUDY. The Journal of Contemporary Issues in Business and Government, 28(3), 757–767. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/2410

Issue

Vol. 28 No. 3 (2022): The journal of contemporary issues in business and government

Section

Articles

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