DOES DEMOGRAPHICS HAS AN ASSOCIATION WITH USAGE PATTERNS AND LEVEL OF SATISFACTION TOWARDS PUBLIC TRANSPORT SYSTEMS: A CASE OF METRO CHENNAI RAIL
Keywords:
Speed- Modern- Satisfaction- usage- demographics- occupation-frequency of travel.Abstract
Personal demographics play a role in the usage and satisfaction of metro rail. It may be due to the level of awareness, and the usage interest has a close association with the earnings and age. Gender helps free movement of people without time frame and constraints. Hence, modern transport systems usage has a moderate level of association with the personal and social demographics of the commuters is observed in the study. For the survey, three divisions of metro rail are taken up, and the sample size of 683 is arrived at using the scientific method. The present research is descriptive, and the data collection tools are prepared and tested with reliability alpha and found it as 0.896 and found reliable. The results observed that gender, lifestyle, and occupation significantly affect the usage and satisfaction towards metro rail in the sample. On the other hand, age, level of income, frequency of travel has no association with the level of usage and satisfaction.
Downloads
References
• Ahmad Faisal Dahlan and Anna Fraszczyk(2019), "Public Perceptions of a New MRT Service: a Pre-launch Study in Jakarta", Urban Rail Transit , Vol 5, NO 1, pp 278–288
Asim Farooq, MowenXie, SvetlaStoilova and Edward J Williams (2019),” The Application of Smart Urban Mobility Strategies and Initiatives: Application to Beijin”, European Transport,vol 6, issue 71, pp 1-22
• EndangSaefuddinMubarok (2019),” Factors influencing customer satisfaction within Indonesian taxi providers”, International Journal of Multidisciplinary Research and Development, Volume 6, Issue 9, pp198-206
• Gede Mahatma YudaBakti and SikSumaedi (2014),”P-TRANSQUAL: a service quality model of public land transport services”, International Journal of Quality & Reliability Management, Vol. 32 No. 6,pp 534-558
• I Made ArkaHermawan, Santun R P Sitorus, Machfud, Umar Mansyur, I.F PoernomosidhiPoer (2019),” Policy Model of Sustainable Public Transport Accessibility in Sukabumi City of Indonesia”, Journal of Economics and Sustainable Development, Vol.10, No.8, pp 64-71
• Julius Ajay, Remi Aworemi, Christopher Wojuade and Toyin Adebayo (2020), “Problems Affecting the Accessibility of PhysicallyChallenged Individuals to Intermediate Public Transport Services in Oyo State, Nigeria”, Logistics & Sustainable Transport, Vol. 11, No. 1, pp 114-120
• K.Saravana (2016), "They play an incredible role in improving the public transport system of Kerala: A study based on the satisfaction level of KSRTC passengers", (vol.no.1, Issue no.5)
• Ketut Antara, Made Antara, I Nyoman Sunarta, I Gusti Ayu Oka Suryawardani and NgakanKetutAcwinDwijendra (2020), “ Perception of Cruise Ship Tourists for Service in the Benoa Port, Bali Indonesia”, The Asian Institute of Research Journal of Social and Political Sciences, Vol.3, No.1,pp 181-185
• Moon, H., Yoon, H. J., & Han, H. (2017). Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion. Asia Pacific Journal of Tourism Research, 21(2), 193-211.
• Omar Alotaibi and Dimitris Potoglou(2018), “Introducing public transport and relevant strategies in Riyadh City, Saudi Arabia: a stakeholders’ perspective”, Urban, Planning and TransPorT research, Vol. 6, no. 1, pp 35–53
• PrasistaEkklesiaSimbar, James D. D. Massie and Ferdinand Tumewu (2016), “Evaluating the service Quality of Sam Ratulangi International Airport Using Important and Performance Analysis(IPA)” Jurnal EMBA, Vol.4 No.5, pp 236- 245
• Protus Seda Otieno and Krishna Govender (2016)., Managing airport service quality – the impact of self-service technologies. Investment Management and Financial Innovations, 13(3-2), 387-393
• Ruining Wu (2018), "Passenger Experience of China's High Speed Rail (HSR) Service", Open Journal of Social Sciences, Vol 6, pp 253-259
• Sayeeduzzafar Qazi Mohamed Jamil, Mohamed Sarraj, Khalid Ibrahim and AbdulmagidAljohani and (2019), “A Study of Customer Satisfaction with Special Reference to High Speed Harmain Railways Services in Saudi Railway “, European Journal of Business and Management, Vol.11, No.9, pp 150-157.
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
