ROLE OF EMOTIONAL INTELLIGENCE IN CONFLICT MANAGEMENT STYLES AMONG NURSES

Authors

  • Mehwish Liaqat
  • Nazia Jahangir
  • Iqra Ghafoor
  • Dr. Qurratulain Fatima
  • Saira Nisar

Keywords:

conflict management, emotional intelligence, nurses, Multan

Abstract

Emotional intelligence is anessential factor that may measure individual’s performance in their professional lives beyond their daily lives, increase or decrease their success, contribute to the measurement of managerial qualities, and improve organizational communication and interaction. The present study aimed to identify the role of emotional intelligence on conflict management styles among nurses. The sample consistedof 400 nurses, and the model was taken from four public and four private hospitals located in Multan city. A purposive sampling technique was used to collect the data, and the age range was between 25 to 45 years. Two research instruments were used to collect the data. The emotional intelligence scale developed by Schutte et al. (2018) was used and consisted of 33 items. The interpersonal conflict inventory developed by Rahim (1983) was used and consisted of 28 items. This study showed the relationship between emotional intelligence and conflict management styles; integration, obliging, dominating, and compromising are positively correlated with the score of emotional intelligence, and avoiding was negatively correlated withemotional intelligence. The results further showed a significant difference in age on emotional intelligence among nurses, and there is also a significant difference in age on conflict management styles among nurses. Moreover, the results revealed a significant difference on emotional intelligence and conflict management styles among the nurses of public and private hospitals.

Downloads

Download data is not yet available.

References

Al‐Hamdan, Z., Adnan Al‐Ta'amneh, I., Rayan, A., &Bawadi, H. (2019). The impact of emotional intelligence on conflict management styles used by Jordanian nurse managers. Journal of nursing management, 27(3), 560-566.

Aqqad, N., Obeidat, B., Tarhini, A., &Masa'deh, R. E. (2019). The relationship among emotional intelligence, conflict management styles, and job performance in Jordanian banks. International Journal of Human Resources Development and Management, 19(3), 225-265.

Bacon, A. M., &Corr, P. J. (2017). Motivating emotional intelligence: A reinforcement sensitivity theory (RST) perspective. Motivation and Emotion, 41(2), 254-264.

Bar-On, R. (1997). BarOn emotional quotient inventory. Multi-health systems.

Başoğul, C., &Özgür, G. (2016). Role of emotional intelligence in conflict management strategies of nurses. Asian nursing research, 10(3), 228-233.

Batool, B. F. (2013). Emotional intelligence and effective leadership. Journal of business studies quarterly, 4(3), 84.

Christopher, D. J., Isaac, B. T., Rupali, P., &Thangakunam, B. (2020). Healthcare preparedness and healthcare worker protection in COVID-19 pandemic. Lung India: Official Organ of Indian Chest Society, 37(3), 238.

Cricco-Lizza, R. (2014). The need to nurse the nurse: emotional labor in neonatal intensive care. Qualitative Health Research, 24(5), 615-628.

Grewal, D., & Salovey, P. (2005). Feeling Smart: The Science of Emotional Intelligence: A new idea in psychology has matured and shows promise of explaining how attending to emotions can help us in everyday life. American scientist, 93(4), 330-339.

Kilduff, M., Chiaburu, D. S., & Menges, J. I. (2010). Strategic use of emotional intelligence in organizational settings: Exploring the dark side. Research in organizational behavior, 30, 129-152.

Li, M., Fu, B., Ma, J., Yu, H., & Bai, L. (2020). Sensitivity and emotional intelligence: An empirical study with mental health as a regulating variable. Current Psychology, 1-9.

Lopes, P. N., Salovey, P., & Straus, R. (2003). Emotional intelligence, personality, and the perceived quality of social relationships. Personality and individual Differences, 35(3), 641-658.

MacCann, C., Fogarty, G. J., Zeidner, M., & Roberts, R. D. (2011). Coping mediates the relationship between emotional intelligence (EI) and academic achievement. Contemporary educational psychology, 36(1), 60- 70.

McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 26(2), 100- 103.

Mohamed, F. R., & Yousef, H. R. (2014). Emotional intelligence and conflict management styles among nurse managers at Assiut University Hospitals. Journal of education and practice, 5(5), 160-165.

Moore, D. A., Tetlock, P. E., Tanlu, L., & Bazerman, M. H. (2006). Conflicts of interest and the case of auditor independence: Moral seduction and strategic issue cycling. Academy of management review, 31(1), 10-29.

Morrison, J. (2008). The relationship between emotional intelligence competencies and preferred conflict‐handling styles. Journal of Nursing Management, 16(8), 974-983.

Murphy, K. R. (Ed.). (2014). A critique of emotional intelligence: What are the problems and how can they be fixed?. Psychology Press.

Piryani, R. M., &Piryani, S. (2018). Conflict management in healthcare. Journal of Nepal Health Research Council, 16(41), 481-482.

Zia, S., Nawaz, D., Iqbal, S., Arbab, M., & Asghar, I. (2021). Mediating Role of Social Support on the Relationship between Emotional Intelligence and Mental Health among the University Students. Psychology and Education, 58(2), 10560-10566.

Silén, M., Tang, P. F., Wadensten, B., &Ahlström, G. (2008). Workplace distress and ethical dilemmas in neuroscience nursing. Journal of Neuroscience Nursing, 40(4), 222-231.

Smith, K. B., Profetto-McGrath, J., & Cummings, G. G. (2009). Emotional intelligence and nursing: An integrative literature review. International journal of nursing studies, 46(12), 1624-1636.

Stein, S. J., & Book, H. E. (2011). The EQ edge: Emotional intelligence and your success. John Wiley & Sons.

Stoller, J. K., Taylor, C. A., &Farver, C. F. (2013). Emotional intelligence competencies provide a developmental curriculum for medical training. Medical teacher, 35(3), 243-247.

Thomas, C. L., & Allen, K. (2021). Driving engagement: investigating the influence of emotional intelligence and academic buoyancy on student engagement. Journal of Further and Higher Education, 45(1), 107-119.

Downloads

Published

2021-10-30

How to Cite

Liaqat, M. ., Jahangir, N. ., Ghafoor, I. ., Fatima, D. Q. ., & Nisar, S. . (2021). ROLE OF EMOTIONAL INTELLIGENCE IN CONFLICT MANAGEMENT STYLES AMONG NURSES. The Journal of Contemporary Issues in Business and Government, 27(5), 2315–2321. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/2086

Issue

Vol. 27 No. 5 (2021): The journal of contemporary issues in business and government

Section

Articles

License

You are free to:

  1. Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
  2. Adapt — remix, transform, and build upon the material for any purpose, even commercially.
  3. The licensor cannot revoke these freedoms as long as you follow the license terms.

Under the following terms:

  1. Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
  2. No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.

Notices:

You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .

No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.