Investigating the Business Performance of Public and Private Banks Based on Professional Ethics Management Model (Case Study: Northwestern Banks of Iran)
Keywords:
business performance, public and private banks, professional ethics managementAbstract
The purpose of this study is to investigate the business performance of public and private banks based on the professional ethics management model in northwestern banks in Iran. The present study was descriptive in terms of performance, quantitative-qualitative in terms of implementation method and cross-sectional in terms of time. The methods of data collection for compiling the theoretical foundations and research literature and backgrounds were library and the method of data collection was survey. First, by studying the sources, indicators related to professional ethics were extracted, and then, to measure and evaluate the situation of public and private banks, questionnaires of regulation and distribution were collected. The statistical population of the study includes branch experts in the northwestern region of the country, which is 2249 in the public banking system and 1566 in the private banking system. The sample size of branch experts in the northwestern region is 134 for the state banking system and 94 for the private banking system. Due to the unlimited number of customers, 384 customers were selected as the statistical population, of which 192 people were selected from each bank.
The CVR for professional ethics management and business performance promotion questionnaires was 0.73 and 0.60, respectively. The results showed that Cronbach's alpha coefficient for both questionnaires is more than 0.7. Exploratory factor analysis, correlation and t-test were used to evaluate the results. The results showed that there is a relationship between management based on professional ethics and business performance from the respondents' point of view and the level of belief in professional ethics management in private banks was higher than government banks.
Downloads
References
Andrade, C. G. M., & Angelo, M. G., (2020). The Relationship between the Technology Readiness Index (Tri) and the Quality of Digital Services of Brazilian Financial Institutions. Management and Business Research Quarterly, 15, 1-10. https://doi.org/10.32038/mbrq.2020.15.01
Ardabili, F. S. (2011). New framework for modeling performance evaluation for bank staff departments. Australian Journal of Basic and Applied Sciences, 5(10), 1037-1043.
BOZDOĞAN, T., & ERDOĞAN, H. (2020). Evaluation of Annual Reports of Banks in Comparative Perspective.
New Challenges in Accounting and Finance, 4, 17-30. https://doi.org/10.32038/NCAF.2020.04.02
Eskandari, Estreh, Irandoost, Mansour. (2014), "The Relationship between Work Ethics and Organizational Citizenship Behavior with Organizational Performance", Quarterly Journal of Ethics in Science and Technology, Year 10, Number 4, pp. 107-120
Iftikhar, Bahar (2017), "The Impact of Professional Ethics Management and Organizational Justice on Employee Satisfaction in the Social Security Organization", M.Sc. Thesis, Allameh Tabatabaei University, Faculty of HumanitiesAghazadeh, Hashem, Divandari, Ali, Nikokar, Gholam Hossein, Nahavandian, Mohammad. (2008), "Market Orientation and Business Performance in Iran", Journal of Business Management, Volume 1, Number 1, pp. 54-39.
Amiri, Ali Naghi, Hemmati, Mohammad, Mobini, Mehdi. (2010), "Professional ethics, a necessity for the organization", Journal of Ethical Knowledge, Volume 2, Number 4, pp. 137-159
Beikzad, Jafar, Hosseinpour, Alireza, Sadeghi, Mohammad. (2011), "Professional Ethics, Quarterly Journal of Labor and Society", No. 126, pp. 12-25
Khaif Elahi, Ahmad Ali, Rezaei Dolatabadi, Hossein. (2006), "A model for determining the impact of market orientation on business performance with respect to marketing capabilities in the chemical industry", Quarterly Journal of Humanities Teacher, Volume 10, Number 1, pp. 131-161
Deilmi, Ardeshir. (2008), "Professional Ethics and Social Relations", Journal of Fars Province Building Engineering Organization, Volume 59, Number 60, pp. 112-120
Rahimonia, Fariborz, Nikkhah Farhani, Zahra. (2011), "The Impact of Organizational Ethics on Organizational Identity and Tendency to Leave Salesmen", Quarterly Journal of Ethics in Science and Technology, Year 6, No. 4,
pp. 71-81
Rafi'i, Khosrow (2014), "Professional ethics the most important factor in bank marketing, Asr Bank educational news site", news code: 33553, dated 08/26/2014
Zabani Shadbad, Mohammad Ali, Hassani, Mohammad, Qasemzadeh Alishahi, Abolfazl. (2017), "The role of professional ethics in individual and organizational consequences", Journal of Medical Ethics, Volume 11, Number 40, pp. 62-54
Hello, Mustafa. (2004), "Professional Ethics", Journal of Skills, Volume 10, Number 62.
Shafiee Nikabadi, Mohsen, Zamanloo, Shams Al-Duha. (2012), "Maintenance Strategies and Business Performance", Quarterly Journal of Strategic Management Studies, Third Year, No. 9, pp. 127-110.
Shirazian, Bahareh, Abdollahi, Zahra, Pourshafei, Hadi. (2017), "The importance and necessity of professional ethics in the organization and the role of managers", International Conference, Shiraz University
Sanei, Mehdi, Yari, Maryam. (2013), "Analysis of the components of the principles of professional ethics of managers in the field of human resource management", Quarterly Journal of Ethics in Science and Technology, Year 9, Number 1, pp. 1-11
Sahraei, Mohammad Tabib. (2007), "The Prophet's biography in the management of political thought and behavior, prophetic politics, principles and strategies", Tehran, Research Institute for Cultural and Social Studies, Ministry of Science, Research and Technology
Tahmasebi Notreki, Tahmourth. (1398), "What is the need for professional ethics or professional behavior", 13th Iranian National Congress of Orthosis and Prosthetics, Isfahan, Isfahan University of Medical Sciences - Faculty of Rehabilitation Sciences
Abbas Gholipour, Mohsen (2010), "Factors affecting the performance of banks", Monthly Bank and Economy, First Year, No. 106, pp. 24-25.
Ayvazlu, Hussein, Qalij, Wahab. (2013), "Ethical codes in the banking system of the country", Tehran, Monetary and Banking Research Institute of the Central Bank of the Islamic Republic of Iran, August.
Fazeli, Zeinab, Fazeli Bavandpour, Fatemeh Sadat, Rezaei Tavirani, Mostafa, Mozaffari, Mosayeb, Heidari Moghadam, Rashid. (2012), "Professional ethics and its role in the medical profession", Scientific Journal of Ilam University of Medical Sciences, Volume 20, Number 4, pp. 10-17
Ghanbari, Sirus, Ardalan, Mohammad Reza, Beheshti Rad, Roghayeh, Sultanzadeh, Vahid. (2015), "Professional ethics of faculty members and its relationship with the quality of higher education", Quarterly Journal of Ethics in Science and Technology, Year 10, No. 2, pp. 50-40.
Mobini, Mehdi, Amiri, Ali Naqi, Hemmati, Mohammad. (2014), "Professional ethics; a necessity for the organization", Quarterly Journal of Ethical Knowledge, First Year, No. 4, pp. 137-159.
Nowruz, Dariush. (2016), "The need to promote professional ethics in the organization", analytical news bunker, news code: 182043, dated 10/25/1695.
Hedayati, Ali Asghar, Safari, Ali Asghar, Bahmani, Mahmoud. (2004), "Domestic Banking Operations 2- Resource Allocation", Ninth Edition, Tehran, High Banking Publications.
Yaqin Lou, Mehrangiz, Chavahardashti, Frank, Khalili Iraqi, Maryam. (2011), "Principles of professional ethics from formulation to practice", Tadbir Monthly, No. 135, pp. 80-88
Chang, Xiaohui.(2019)Business Performance Prediction in Location-based Social Commerce, Expert Systems With Applications, Pp1-50
Kaptein M, Schwariz MS.2007, "The effectiveness of business codes: a critical examination of existing studies and development of an integrated model", J Bus Ethics, Vol.14.No.27.
Kelly WN. 2012, ”Pharmacy, What it is and how it works. 3rd ed. Boca Raton, FL: CRC Press, Taylor & francis group
Porter ME, Kramer MR. 2011, “Creating shared value: how to reinventcapitalism-and unleash a wave of innovation and growth”, Harvard Business Review; 89:62-77.
Wang, Y., Lo, H. P., Yang, Y, 2007,” An integrated framework for service quality, customer value, satisfaction: Evidence from China’s telecommunication industry”, Information Systems Frontiers, 6(4), 325-340.
Zionts T.2013, “Professional Standards of Educational Manageres. Their Importance and Ease of Implementation”, Available at: www. Proquest.com. Accessed.
Downloads
Published
How to Cite
Issue
Section
License
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
