RECOMMENDATION-BASED SALES PERFORMANCE IMPROVEMENT FOR BUSINESS PERSPECTIVE VIA CLASSIFICATION MODEL

Authors

  • Manasa M J
  • S Usha
  • Sivakumar D
  • Janaki K
  • Kamalraj T

Keywords:

E-Commerce, Sales Performance, Business-to-Business (B2B), Machine Learning Approaches, Random Forest

Abstract

 In present day, E-commerce is one of the fast-developing business models among many. The key aspect of E-commerce nowadays is shopping from any place at any time. In real time as vast amount of data are generated because of vast population of people and devices that are connected, have created challenges to handle the huge data stream that are arriving from every device. The data stream click is captured by another famous approach that is called as Web Data Mining. Every time a customer seeks for some details, or to browse some of the category of products or to do any transaction. All these functions leave trials of data as a resource for web data mining, which is required to portray the behaviour patterns of user. The organization in which the data are positioned will provide a means for analysis of data. The transactions data done by customer can be used for categorizing for suggesting systems and to get high profit. So this is done by using KNN (K-nearest neighbour), Random forest (RF) and SVM (Support Vector Machine) classifier in this paper. These approaches are useful to recommend the best strategy planning to achieve decision making and enhance sales of products. Among all of them random forest is best method which has 99.86% accuracy.

References

Dr.Nishi Bala and Sachin Kumar, “E-Commerce And Customer Relationship Management”, (IOSR-JBM) IOSR Journal of Business and Management, PP 76-79.

Nicholas C. Romano, Jr And Jerry Fjermestad, “Electronic Commerce Customer Relationship Management: A Research Agenda”, Information Technology and Management 4, 233–258, 2003.

Alamäki, Ari & Kaski, Timo. (2015). Characteristics of Successful Sales Interaction in B2B Sales Meetings. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering Vol:9, No:4, 2015. 9.

Zallocco, Ronald & Pullins, Ellen & Mallin, Michael. (2009). A re- examination of B2B sales performance. Journal of Business & Industrial Marketing. 24. 598-610. 10.1108/08858620910999466.

Bohanec, M., Kljajić B, M., Robnik Š, M. in 2017. Explaining machine learning models in sales predictions.Apr 1, Expert Systems with Applications, 71, 416–428.

Cheriyan, Sunitha & Ibrahim, Shaniba & Mohanan, Saju & Treesa, Susan. (2018). Intelligent Sales Prediction Using Machine Learning Techniques. 53-

10.1109/iCCECOME.2018.8659115.

[15] Lytvynenko, T. I. Problem of data analysis and forecasting using decision trees method in 2016.

J.M. Calabuig, H. Falciani, E.A. Sanchez-Perez, Dreaming machine learning: in 2020 Feb 21 Lipschitz extensions for reinforcement learning on financial markets, Neurocomputing .

S. Mortensen, Michael C, BoChao. L, A. Zhu and Rajkumar.V, "Predicting and Defining B2B Sales Success with Machine Learning," in 2019 Systems and Information Engineering Design Symposium (SIEDS), pp. 1-5, IEEE.

C. Zhao, Y. Zhang and B. Liu, "Sales Effort Investment and the Success of Online Product Crowdfunding," in IEEE Access, vol. 7, pp. 48151-48166, 2019.

Yang, Y., See-To, E. W. K., & Papagiannidis, S. (2019). You have not been archiving emails for no reason! Using big data analytics to cluster B2B interest in products and services and link clusters to financial performance. Industrial Marketing Management. doi:10.1016/j.indmarman.2019.0.

Elcio Tarallo et al., “Machine Learning in Predicting Demand for Fast-Moving Consumer Goods: An Exploratory Research”, IFAC PapersOnLine 52-13 (2019), pp. 737–742.

Felipe Dias Paiva , Rodrigo Tomas Nogueira Cardoso, Gustavo Peixoto Hanaoka, Wendel Moreira Duarte, Decision-Making for Financial Trading: A Fusion Approach of Machine Learning and Portfolio Selection, Expert Systems With Applications (2018), doi: https://doi.org/10.1016/j.eswa.2018.08.003.

Syam, N., & Sharma, A. (2018). Waiting for a sales renaissance in the fourth industrial revolution: Machine learning and artificial intelligence in sales research and practice. Industrial Marketing Management, 69, 135–

doi:10.1016/j.indmarman.2017.12.019.

J. Yan, M. Gong, C. Sun, J. Huang and S. M. Chu, "Sales pipeline win propensity prediction: A regression approach," 2015 IFIP/IEEE International Symposium on Integrated Network Management (IM), Ottawa, ON, 2015, pp. 854-857.

Downloads

Published

2021-06-30

How to Cite

M J, M. ., Usha, S. ., D, S. ., K, J. ., & T, K. . (2021). RECOMMENDATION-BASED SALES PERFORMANCE IMPROVEMENT FOR BUSINESS PERSPECTIVE VIA CLASSIFICATION MODEL. The Journal of Contemporary Issues in Business and Government, 27(3), 1877–1892. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/1796