Examining Memorable Tourism Experience On Memorable Trip Experience, Subjective Well-Being And Revisit Intention

Authors

  • B. MONIKA
  • DR. N. THAMARAISELVAN
  • DR. G. SIVANESAN

Keywords:

Memorable Tourism Experience, Memorable Trip Experience, Subjective Well- being and Revisit Intention.

Abstract

The present study examined the memorable tourism experience of Kim et al (2012) dimension on memorable tripe experience, subjective well-being and revisit intention. The data were collected from 362 respondents through online among the tourist in Pondicherry, India. Structural equation modeling was adopted to test the hypotheses developed for the study. The result shown the subjective well-being acted as mediating dimension between memorable trip experience and revisit intention. All the four hypotheses developed for the study were accepted.

Downloads

Download data is not yet available.

References

Abdullah, J. and Gilbert, D., (2004). Holiday taking and the sense of well-being. Annals of Tourism Research, 31(1), 103–121.

Ali, F., Hussain, K. and Ragavan, N.A. (2014), “Memorable customer experience: examining the effects of customers’ experience on memories and loyalty in Malaysian resort hotels”, Procedia – Social and Behavioral Sciences, Vol. 144, pp. 273-279.

Ali, F., Mostafa Rasoolimanesh, S., Sarstedt, M. and Ryu, K. (2018), “An assessment of the use of partial least squares structural equation modeling (PLS-SEM) in hospitality research”, International Journal of Contemporary Hospitality Management, Vol. 30No. 1.

Ali, F., Ryu, K. and Hussain, K. (2016), “Influence of experiences on memories, satisfaction and behavioral intentions: a study of creative tourism”, Journal of Travel and Tourism Marketing, Vol. 33 No. 1, pp. 85- 100.

Aspiunza, A. and Pratt, A. (2012), “Personal experience tourism: a postmodern understanding”, in Sharpley, R. and Stone, P. (Eds), Contemporary Tourist Experience: Concepts and Consequences, London, Routledge, pp. 11-24.

Berry, L.L., Carbone, L.P. and Haeckel, S.H. (2002), “Managing the total customer experience”, MIT Sloan Management Review, Vol. 43 No. 3, pp. 85-89.

Chandralal, L., & Valenzuela, F. (2015). Memorable tourism experiences: Scale development, Contemporary Management Research, 11(3), 291–310.

Chen, C.F. and Chen, F.S. (2010), “Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists”, Tourism Management, Vol. 31No. 1, pp. 29-35.

Chen, G., Bao, J. and Huang, S.S. (2014), “Developing a scale to measure backpackers’ personal development”, Journal of Travel Research, Vol. 53 No. 4, pp. 522-536.

Gallarza, M.G., Saura, I.G. and Moreno, F.A. (2013), “The quality-value-satisfaction-loyalty chain: relationships and impacts”, Tourism Review, Vol. 68 No. 1, pp. 3-20.

Gilmore, J.H. and Pine, B.J.(1998), “Welcome to the experience economy”, Harvard Business Review, Vol. 76 No. 4, pp. 1-9.

Granbois, D.H.and Blodgett, J.G. (1992), “Toward an integrated conceptual model of consumer complaining behaviour”, Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behaviour, Vol. 5, pp. 93-103.

Gretzel, U. and Xiang, Z. (2010), “Role of social media in online travel information search”, Tourism Management, Vol. 31No. 2, pp. 179-188.

Hair, J.F., Hult, G.T.M., Ringle, C. and Sarstedt, M. (2017), A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 2nd ed., Sage publications, London.

Henseler, J., Ringle,C.M. and Sarstedt,M. (2015), “A new criterion for assessing discriminant validity in variance based structural equationmodeling”, Journal of the Academy of Marketing Science, Vol. 43No. 1,

pp. 115-135.

Hung,W.-L., Lee, Y.-J. and Huang, P.-H. (2014), “Creative experiences, memorability and revisit intention in creative tourism”, Current Issues in Tourism, Vol. 19No. 8, pp. 763-770.

Jauhari, V. and Bharwani, S. (2013), “An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry”, International Journal of Contemporary Hospitality Management, Vol. 25 No. 6, pp. 823-843.

Johnson, S. and McCabe, S., (2013). The happiness factor in tourism: Subjective wellbeing and social tourism. Annals of Tourism Research, 41(1), 42–65.

Kelley, C.M. and Zimmerman, C.A. (2010), “I’ll remember this! Effects of emotionality on memory predictions versus memory performance”, Journal of Memory and Language, Vol. 62 No. 3, pp. 240-253.

Kim, J. (2010), “Determining the factors affecting the memorable nature of travel experiences”, Journal of Travel and Tourism Marketing, Vol. 27 No. 8, pp. 780-796.

Kim, J. (2014), “The antecedents of memorable tourism experiences: the development of a scale to measure the destination attributes associated with memorable experiences”, Tourism Management, Vol. 44, pp. 34- 45.

Kim, J. (2016), “Memorable tourism experiences: conceptual foundations and managerial implications for program design, delivery, and performance measurement”, in Sotiriadis, M. and Gursoy, D. (Eds), The Handbook of Managing and Marketing Tourism Experiences, Emerald Group Publishing Limited, pp. 431- 450.

Kim, J.H. (2018), “The impact of memorable tourism experiences on loyalty behaviors: the mediating effects of destination image and satisfaction”, Journal of Travel Research, Vol. 57 No. 7, pp. 856-870.

Kim, J.-H., Ritchie, J. andMcCormick, B. (2012), “Development of a scale to measure memorable tourism experiences”, Journal of Travel Research, Vol. 51 No. 1, pp. 12-25.

Kruger, P.S., Sirgy, M.J., Lee, D.J. and Yu, G.B. (2011), “How does a travel trip affect tourists’ life satisfaction?”, Journal of Travel Research, Vol. 50 No. 3, pp. 261-275.

Marschall, S. (2014), “Tourism and remembrance: the journey into the self and its past”, Journal of Tourism and Cultural Change, Vol. 12 No. 4, pp. 335-348.

Mattsson, J., Barnes, J.,& Sorensen, F. (2016). Remembered experiences and revisit intentions: A longitudinal study of safari park visitors. Tourism Management, 286–294.

Murray, R., Caulier-Grice, J. and Mulgan, G. (2010), The Open Book of Social Innovation, Social Innovator Series, NESTA, London.

Oh, H., Fiore, A., & Jeoung, M. (2007). Measuring experience economy concepts: Tourism applications. Journal of Travel Research, 46, 119–132.

Ooi, C.S. (2005), “A theory of tourism experiences: the management of attention”, in O’Dell, T. and Billing, P. (Eds), Experiencescapes: Tourism, Culture, and Economy, Copenhagen Business School Press, Copenhagen, Denmark, pp. 51-68.

Ritchie, J. and Otto, J. (1996), “The service experience in tourism”, Tourism Management, Vol. 17 No. 3,

pp. 165-174.

Schmitt, B.H. (1999), “Experiential marketing”, Journal of Marketing Management, Vol. 15 No. 1, pp. 53- 67.

Sthapit, E. and Coudounaris, D.N. (2017), “Antecedents of memorable tourism experience related to behavioral intentions”, Psychology & Marketing, Vol. 34 No. 12, pp. 1084-1093.

Sthapit, E., Coudounaris, D.N. and Bjo¨ rk, P. (2018), “The memorable souvenir-shopping experience: antecedents and outcomes”, Leisure Studies, Vol. 37 No. 5, pp. 628-643.

Swanson, S., Su, L., & Chen, X. (2016). The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality. Tourism Management, 52, 82–95.

Tsai, C. (2016). Memorable tourist experiences and place attachment when consuming local food. International Journal of Tourism Research, 536–548.

Uysal, M., Kim, H., Lee, S., Lim, J., & Ahn, K. (2015). Nature-based tourism: Motivation and subjective well-being. Journal of Travel & Tourism Marketing, 1–21.

Walls, A., Okumus, F., Wang, Y. and Kwun, D.J. (2011), “Understanding the customer experience: an exploratory study of luxury hotels”, Journal of Hospitality Marketing and Management, Vol. 20 No. 2, pp. 166-197.

Xu, F. and Morgan, M., (2009). Student travel experiences: Memories and dreams. Journal of Hospitality Marketing & Management, 18(2), 216–236.

Zatori, A., Smith, M.K. and Puczko, L. (2018), “Experience-involvement, memorability and authenticity: the service provider’s effect on tourist experience”, Tourism Management, Vol. 67, pp. 111-126.

Downloads

Published

2021-06-30

How to Cite

B. MONIKA, THAMARAISELVAN, D. N. ., & SIVANESAN, D. G. . (2021). Examining Memorable Tourism Experience On Memorable Trip Experience, Subjective Well-Being And Revisit Intention. The Journal of Contemporary Issues in Business and Government, 27(3), 250–257. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/1594