The Necessity Of Activating The Foresight To Improve The Image Of The Institution Through The Duffy Approach To Knowledge Management: A Field Study For A Sample Of Banks In Algeria

Authors

  • DJAMEL BENAROUS
  • HAMOOD AL-ENEZI
  • Nadia Hima
  • BILAL LOUAIL

Keywords:

Strategic Foresight, Knowledge Management, Corporate Image, Bank.

Abstract

The study looked at the effects of foresight on the organization's image through the Duffy approach to knowledge management (Strategy, Tools, Individuals, Operations). To test the field framework, and using techniques for modelling structural equations (route analysis) have been applied to data collected from 154 individuals at the management levels of a group of banks in banking. The results of the study indicate that the relationship between the outlook and the organization's image is positively linked through the knowledge management approach, which has a more substantial impact on the organization's image, and the study concluded that the strategic foresight of the institutions under consideration in the increased interest in managing their intellectual skills would improve the image and impact of their brands.

References

Al-Emran, M., Mezhuyev, V., Kamaludin, A., & Shaalan, K. (2018). The impact of knowledge management processes on information systems: A systematic review. International Journal of Information Management, 43, 173-187. Retrieved from https://doi.org/10.1016/j.ijinfomgt.2018.08.001

Alrubaiee, L. S. (2017). Relationship between corporate social responsibility and marketing performance: The mediating effect of customer value and corporate image. International business research 10.2, 104-123. DOI:DOI:10.5539/ibr.v10n2p104

Ameri, F., & Dutta, D. (2005). product Lifecycle Management: Closing the Knowledge Loops. Computer-Aided Design and Applications, 577–590.

Bezold, C. (2010). Lessons from using scenarios for strategic foresight. Technological forecasting and social change, 1513-1518.

Boe-Lillegraven, s, & Monterde, s, (2015). Exploring the cognitive value of technology foresight: The case of the Cisco Technology Radar. Technological Forecasting and Social Change, 101, 62-82. doi:https://doi.org/10.1016/j.techfore.2014.07.014

Bootz, j., Durance, p., & Monti, r. (2019). Foresight and knowledge management. New developments in theory and practice. Technological Forecasting and Social Change, 140, 80-83. doi:https://doi.org/10.1016/j.techfore.2018.12.017

Browne, M. W., Cudeck, R., Bollen, K. A., & Long, (1993). Testing Structural Equation Models. Beverly Hills, CA: Sage, 136-162.

Dadkhah, S., Bayat, R., Fazli, S., & Tork, E. K. (2018, 1 6). Corporate foresight: developing a process model. European Journal of Futures Research. doi:https://doi.org/10.1186/s40309-018-0147-7

Delong, D. W. (2004). “Lost Knowledge Confronting the Threat of an Aging Workforce.

Oxford University Press (August).

DiStefano, C. (2002). The impact of categorization with confirmatory factor. Structural Equation Modeling, 9, 327–346. doi:https://doi.org/10.1207/S15328007SEM0903_2

Duffy, G. G., & Laura, R. R. (1989). Why strategy instruction is so complicated and what we need to do about it. Cognitive strategy research. Springer, New York, NY, 133-154.

Duffy, J. (2000). Knowledge Management: To Be or Not to Be? Information Management Journal.34, 64.

Gentner, D., Stelzer, B., Ramosaj, B., & Brecht, L. (2018). Strategic Foresight of Future B2B Customer Opportunities through Machine Learning. Technology Innovation Management Review,

Gray, E. R., & John, M. B. (1988). Managing corporate image and corporate reputation.

Long-range planning 31.5, 695-702. doi:https://doi.org/10.1016/S0024-6301(98)00074-0

Greiner, M. E., Tilo, B., & Helmut, K. (2007). A strategy for knowledge management.

Journal of knowledge management. doi:https://doi.org/10.1108/13673270710832127

Gürlek, M., Düzgün, E., & Selma, M. U. (2017). How does corporate social responsibility create customer loyalty? The role of the corporate image. Social Responsibility Journal. doi:https://doi.org/10.1108/SRJ-10-2016-0177

Hung, S.-Y., & al. (2011). The influence of intrinsic and extrinsic motivation on individuals' knowledge sharing behavior. International Journal of Human-Computer Studies 69.6, 415- 427. doi:https://doi.org/10.1016/j.ijhcs.2011.02.004

Kotler, p., & Dubois, B. (2001). marketing management.Paris: Dunod edition.

Lesourne, J., Stoffaës, C., Roubelat, F., & Saab. (2001). Prospective stratégique d'entreprise: de la réflexion à l'action. Dunod.

Liao, S.-H., & Chi-chuan, W. (2010). System perspective of knowledge management, organizational learning, and organizational innovation. Expert systems with Applications 37.2, 1096-1103. doi:https://doi.org/10.1016/j.eswa.2009.06.109

Mietzner, D., & Reger, G. (2005, 2 1). Advantages and disadvantages of scenario approaches for strategic foresight. International Journal Technology Intelligence and Planning, pp. 220-239.

Nguyen, N., & Gaston, L. (2001). Corporate image and corporate reputation in customers' retention decisions in services. Journal of retailing and Consumer Services 8.4, 227-236. doi:https://doi.org/10.1016/S0969-6989(00)00029-1

Nies, M. A., Partridge, T., & Gadelrab, H. (2004). A Finite Mixture Model of Growth Trajectories of Physical Activity and Mood Outcomes for Sedentary Women. The 2004 National State of the Science Conference.

Obeidat, B. Y., Tarhini, A., Masa'deh, R. E., & Aqqad, N. O. (2017). The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach. International Journal of Knowledge Management Studies, 8(3-4), 273-298. Retrieved from https://doi.org/10.1504/IJKMS.2017.087071

Ruggles, R. (2009). Knowledge management tools. Routledge.

Salloum, S. A., Al-Emran, M., & Shaalan, K. (2018, August). The impact of knowledge sharing on information systems: A review. In International Conference on Knowledge Management in Organizations, (pp. 94-109). Springer, Cham.

Santoro, G., Vrontis, D., Thrassou, A., & Dezi, L. (2018). The Internet of Things: Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting and Social Change, 136, 347-354. Retrieved from https://doi.org/10.1016/j.techfore.2017.02.034

Shujahat, M., Sousa, M. J., Hussain, S., Nawaz, F., Wang, M., & Umer, M. (2019). Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity. Journal of Business Research, 94, 442-450.

Zabala, I. e. (2005). Corporate reputation in professional services firms:‘Reputation management based on intellectual capital management. Corporate Reputation Review 8.1, 59-71. doi:https://doi.org/10.1057/palgrave.crr.1540239

Downloads

Published

2021-04-30

How to Cite

BENAROUS, D. ., AL-ENEZI, H. ., Hima, N. ., & LOUAIL, B. . (2021). The Necessity Of Activating The Foresight To Improve The Image Of The Institution Through The Duffy Approach To Knowledge Management: A Field Study For A Sample Of Banks In Algeria. The Journal of Contemporary Issues in Business and Government, 27(2), 6600–6611. Retrieved from https://cibgp.com/au/index.php/1323-6903/article/view/1535