A Study of Impacting Factors on Technology Adoption in the Public Sector of Pakistan
Keywords:
Technology Adoption; Social Media; Unified Theory of Acceptance and use of Technology (UTAUT); Public Sector of Pakistan.Abstract
Social media technology provides different services for the greater benefit of citizens. Like many other developing nations, Pakistan has a low level of social media technology adoption in the public sector. The purpose of this study is to investigate the obstacles and hindrances of the adoption of social media from the public sector's point of view. In this study, a changed variant of the unified theory of acceptance and use of technology (UTAUT) demonstration is utilised to examine the factors impacting the take-up of social media by the public sector in Pakistan. The outcomes demonstrate that the factors affecting the adoption of social media in Pakistan are identified as: usability, value, social impact, innovation issues, lack of proper training and human resource, information security, and trust. Suggestions for online services providing e-organisations and information regarding the government top management approach are likewise considered in this study.
Downloads
References
Aftab, M. (2019). E-Governance Practices in Developing Countries. Its Benefits and Challenges.-The Case of Pakistan. Industry Promotion Research, 4(1), 79-86.
Apostol, A. C. (2020). Studentsperceptions about the impact of COVID-19 on learning process. A sociological approach. Technium Social Sciences Journal, 9, 495-500.
Alao, A., & Brink, R. (2020). Impact of ICTs for Sustainable Development of Youth Employability. In Promoting Inclusive Growth in the Fourth Industrial Revolution (pp. 148-180). IGI Global.
Agarwal, R., Sambamurthy, V., & Stair, R.M. (2000). Research report: The evolving relationship between general and specific computer self-efficacy - An empirical assessment'. Information Systems Research, 11(4): 418-430.
Akman, I., Yazici, A., Mishra, A., & Arifoglu, A. (2005). E-Government: A global view and an empirical evaluation of some attributes of citizens. Government Information Quarterly, 22(2): 239-257.
Akram, W., & Kumar, R. (2017). A study on positive and negative effects of social media on society. International Journal of Computer Sciences and Engineering, 5(10), 351-354.
AlAwadhi, s & Morris, A. (2008). The Use of the UTAUT Model in the Adoption of E- government Services in Kuwait', paper presented to 41st Hawaii International Conference on System Sciences (HICSS-41), Hawaii, 7-10.
Aldrich, D., Bertot, J. C., & McClure, C. R. (2002). E-government: Initiatives, developments, and issues. Government information quarterly, 19(4), 349-55.
Alhujran, O., and Chatfield, A. (2008). Toward a Model for E-government Services Adoption: The Case of Jordan. Proceedings of the 8th European Conference on e- Government, Ecole Polytechnique, Lausanne, Switzerland, 13-22.
Almakki, R. (2009). Communities of practice and knowledge sharing in E-Government initiatives (Doctoral dissertation, The University of Manchester).
Alsawafi, A., & Sridhar, S. (2003). E-Governance technologies for enabling trust in citizen relation management (CRM). In Symposium on E-government: Opportunities and Challenges, Muscat, Oman.
Alshehri, M., Drew, S., Alhussain, T., & Alghamdi, R. (2012). The Effects of Website Quality on Adoption of E-Government Service: AnEmpirical Study Applying UTAUT Model Using SEM. arXiv preprint arXiv:1211.2410.
Baud, I., Scott, D., Pfeffer, K., Sydenstricker-Neto, J., Denis, E., & Minay, L. C. M. (2013). Spatial knowledge management in urban local government: e-governance in India, Brazil, South Africa, and Peru: WP5 fieldwork reports. European Association of Development Research and Training Institutes (EADI).
Bigdeli, A. Z., & de Cesare, S. (2011). Barriers to e-Government service delivery in developing countries: The case of Iran. Emerging Themes in Information Systems and Organization Studies (pp. 307-320). Physica-Verlag HD.
Brainard, L. A., & Derrick-Mills, T. (2011). Electronic commons, community policing, and communication: Online police-citizen discussion groups in Washington, DC. Administrative Theory & Praxis, 33(3), 383-410.
Bryer, T. A., & Zavattaro, S. M. (2011). Social media and public administration: Theoretical dimensions and introduction to the symposium. Administrative theory & praxis, 33(3), 325-340.
Budd, L., & Harris, L. (Eds.). (2004). e-Economy: rhetoric or business reality? (Vol. 4).
Psychology Press.
Bui, T. X., Sankaran, S. & Sebastian, I. M. (2003). A framework for measuring national e-
readiness‖. International Journal of Electronic Business, vol.1, no.1, pp.3 - 22.
Carter, L., & Bélanger, F. (2005). The Utilization of E-Government Services: Citizen Trust, Innovation, and Acceptance Factors. Information Systems Journal, 15(1): 5-25.
Chun, S., Shulman, S., Sandoval, R., & Hovy, E. (2010). Government 2.0: Making connections between citizens, data, and government. Information Polity, 15(1, 2), 1-9.
Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J. R., Mellouli, S., Nahon, K., & Scholl, H. J. (2012). Understanding smart cities: An integrative framework. In 2012 45th Hawaii international conference on system sciences (pp. 2289-2297). IEEE.
Compeau, D. R., & Higgins, C. A. (1995). Application of social cognitive theory to training for computer skills. Information systems research, 6(2), 118-143.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. psychometrika, 16(3), 297-334.
Dada, D. (2006). The failure of e-government in developing countries: A literature review.
The Electronic Journal of Information Systems in Developing Countries, 26(1), 1-10.
Davis, F, D., Bagozzi, Paul, R., & Warshaw. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35 (8):982-1003.
Davis, F., R. Bagozzi., & Warshaw, P. (1992). Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology, 22(14):1111-1132.
Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2019). Re- examining the unified theory of acceptance and use of technology (UTAUT): Towards a revised theoretical model. Information Systems Frontiers, 21(3), 719-734.
Fakhruzzaman, M. N., & Dimitrova, D. V. (2020). Factors influencing e-government adoption in Indonesia: The importance of Perceived Risk.
Fishbein, M., & Ajzen, I. (1975). Understanding attitudes and predicting social behavior.
New Jersey; Prentice-Hall
Fu, J., Farn, C. & Chao, W. (2006). Acceptance of Electronic Tax Filing: A Study of Taxpayer Intentions. Information & Management, 43(1):109-126
Fan, Q. (2011). An evaluation analysis of e-government development by local authorities in Australia. International Journal of Public Administration, 34(14), 926-934.
Gilbert, D., Balestrini, P., & Littleboy, D. (2004). Barriers and Benefits in the Adoption of E- government. International Journal of Public Sector Management, 17(4):286-301
Gupta, B, Dasgupta, S., & Gupta, A. (2008). Adoption of ICT in a government organization in a developing country: An Empirical Study. Journal of Strategic Information Systems, 17(2), 140-154.
Harby, F. A., Qahwaji, R., & Kamala, M. (2012). End-users’ acceptance of biometrics authentication to secure e-commerce within the context of Saudi culture: applying the UTAUT model. In Globalization, Technolo Bryer & Zavattaro gy Diffusion and Gender Disparity: Social Impacts of ICTs (pp. 225-246). IGI Global.
Hinton, K., & Berry, T. (2004). Literacy, literature, and diversity. Journal of Adolescent & Adult Literacy, 48(4), 284-288.
Huff, T. E. (2001). Globalization and the Internet: Comparing the Middle Eastern and Malaysian experiences. The Middle East Journal, vol. 55, no. 3, pp. 439-458.
Jain, V., Srivastava, R., Kumar, R., Upadhyay, R., & Kamal, K. K. (2011). Breaking barrier to technology: e-governance messaging middleware. In Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance (pp. 273- 276).
Karahanna, E., Agarwal, R., & Angst, C.M. (2006). Reconceptualising compatibility beliefs in technology acceptance. MIS Quarterly, 30(4): 781–804.
Kayani, M.B., Ehsan ul Haq, M. Iqbal, M. & Humayun, H. (2011). Assessing the e- Government capabilities for obstacle identification within Pakistan. Information Society (i-Society), International Conference. pp.171-175
Kazmi, S.N.A. (2010). Factors influencing e-Governance implementation: Issues and challenges in Pakistan. Digital Information Management (ICDIM), Fifth International Conference, pp.326-331
Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: A conceptual framework. Electronic Journal of E-government, 5(1).
bau, G., & Kwak, Y. H. (2012). An open government maturity model for social media-based public engagement. Government information quarterly, 29(4), 492-503.
Motsie, Z. (2015). Responsive local governance through e-participation (Doctoral dissertation, University of Johannesburg).
Obayelu, A., & Ogunlade, I. (2006). Analysis of the uses of information communication technology (ICT) for gender empowerment and sustainable poverty alleviation in Nigeria. International Journal of Education and Development using ICT, 2(3), 45-69.
Ovais Ahmad, M., Markkula, J., & Oivo, M. (2013). Factors affecting e-government adoption in Pakistan: a citizen's perspective. Transforming Government: People, Process, and Policy, 7(2), 225-239.
Qaisar, N., & Khan, H. G. A. (2010). E-Government challenges in the public sector: A case study of Pakistan. International Journal of Computer Science Issues (IJCSI), 7(5), 310.
Rehman, M., & Esichaikul, V. (2010). Factors for the adoption of e-government services. Journal of Software, 4, 567-574.
Rehman, M., Esichaikul, V., & Kamal, M. (2012). Factors influencing e-government adoption in Pakistan. Transforming Government: People, Process, and Policy.
Rogers, E. (1995). Diffusion of Innovation (3rd ed.). Free Press, New York.
Stephen H, H., Norris, D. F., & Fletcher, P. D. (2003). Electronic government at the local level: Progress to date and future issues. Public Performance & Management Review, 26(4), 325-344.
Pak e-government strategy. 2005. E-Government Strategy and 5-Year Plan for the Federal Government.
Taylor, S., & Todd. P. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2): 144-176.
Teicher, J., Hughes, O., & Dow, N. (2002). E-government: a new route to public sector quality. Managing Service Quality: An International Journal.
Thompson, R., C. Higgins., & J. Howell. 1991. Personal computing: toward a conceptual model of utilization. MIS Quarterly, 15(1): 124-143.
Tung, L., & Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4): 417-440
UN, 2010. United Nations E-Government survey. Retrieved by <http://unpan1.un.org/ intradoc/
groups/public/documents/UN-DPADM/ UNPAN038853.pdf >,
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 425-478.
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186-204.
Venkatesh, V., & Zhang, X. (2010). Unified theory of acceptance and use of technology: US vs. China. Journal of global information technology management, 13(1), 5-27.
Venkatesh, V., Thong, J. Y., & Xu, X. (2016). Unified theory of acceptance and use of technology: A synthesis and the road ahead. Journal of the association for Information Systems, 17(5), 328-376.
Warkentin, M., Gefen, D., Pavlou, P., & Rose, G. (2002). Encouraging citizen adoption of e- government by building trust. Electronic Markets, 12(3): 157-162
Yaghoubi, N., Kord, B., & Shakeri, R. (2010). E-government services and user acceptance: the unified models’ perspective. European Journal of Economics, Finance and Administrative Sciences, 24(24), 36-49.
Zakareya, E., & Irani, Z. (2005). E-government adoption: Architecture and barriers. Business Process Management Journal, 11(5): 589-611.
Downloads
Published
How to Cite
Issue
Section
License
You are free to:
- Share — copy and redistribute the material in any medium or format for any purpose, even commercially.
- Adapt — remix, transform, and build upon the material for any purpose, even commercially.
- The licensor cannot revoke these freedoms as long as you follow the license terms.
Under the following terms:
- Attribution — You must give appropriate credit , provide a link to the license, and indicate if changes were made . You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
Notices:
You do not have to comply with the license for elements of the material in the public domain or where your use is permitted by an applicable exception or limitation .
No warranties are given. The license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.
