Document Type : Research Article


1 Business and Management department, Tishk International University (formerly known as Ishik University)

2 Accounting Department, Tishk International University (Formerly known as Ishik University)


The aim of current research is to examine critical success factor which is impact of employee’s attitude towards post implementation on support of top management as well as business performance. The respondents for the current study were employees of IT industries in India who are working under ERP platform. Researcher formulated two research objectives and two research hypotheses and the sample size for the current study was 187. The researcher formulated one predictor variable being employee’s attitude towards ERP post implementation and two predicted variables as support of top management and business performance. The impact between predictor variable and predicted variables were weak, positive and significant. The impact of employee’s attitude towards ERP post implementation is more on support of top management than business performance.  Organizations under information technology may focus more on business performance than support of top management as one of critical successful factors in post ERP implementation.


Main Subjects


    1. Bajwa, D., Rai, A., & Brennan, I. (1998). Key antecedents of executive information system success: A path analytic approach. Decision Support Systems, 22(1), 31–43.
    2. Bingi, P., Sharma, M., & Godla, J. (1999). Critical issues affecting an ERP implementation. Information Systems Management, Vol. 16 No. 3, , 7-14.
    3.  Chen, H. Y. (2012). The ERP system impact on the role of accountants. Industrial Management & Data Systems, 112(1), 83-101.
    4. Chou, H., W, H., Chang, Y., Lin, & Chou, S.-B. (2014). Drivers and Effects of Post-Implementation Learning on ERP Usage. Computers in Human Behavior 35, 267–277.
    5. Davenport, T. (1998). “Putting the enterprise into the enterprise system”. Harvard Business Review, July-August, 121-31.
    6. Finney, S. &. (2007). ERP implementation: A compilation and analysis of critical success factors. Business process management journal, 13(3), 329-347.
    7. Mutongwa, M. &. (2013). ERP System Solutions for Small and Medium Enterprises in Trans Nzoia County–Kenya. 4, 11. Journal of Emerging Trends in Computing and Information Sciences,, 869-876.
    8. Nah, F. L. (2001). “Critical factors for successful implementation of enterprise systems”. Business Process Management Journal, Vol. 7 No. 3, 285-96.
    9. Nandhakumar, J. R. (2005). ‘The dynamics of contextual forces of ERP implementation’. Journal of Strategic Information Systems, Vol. 14, No. 2, 221–242.
    10. Ross, J., & Vitale, M. (2000). The ERP Revolution: Surviving vs. Thriving. Information Systems Frontiers, 2, 2, 233-241.
    11. Sammon, D. &. (2010). Project preparedness and the emergence of implementation problems in ERP projects. Information & Management, 47(1), 1-8.
    12. Somers, T. &. (2004). A taxonomy of players and activities across the ERP project life cycle. Information & Management, 41(3), 257-278.
    13. Sumner M., S. (1999). Critical Success Factors in Enterprise Wide Information Management Systems Projects. Americas Conference on Information Systems, August 13±15, Milwaukee, WI.
    14. Thompson, R. O. (2018). Deriving critical success factors for implementation of enterprise resource planning systems in higher education institution. . African Journal of Information Systems, 10(1)
    15. Zhu, Y., Y. Li, W., Wang, & Chen, J. (2010). What Leads to Post-Implementation Success of ERP? An Empirical Study of the Chinese Retail Industry. International Journal of Information Management 30 (3), 265–276.
    16. Ziemba, E., & Oblak, I. (2013). Critical success factors for ERP systems implementation in public administration. Informing Science and Information Technology Education Conference. Informing Science Institute, 1-19.