Document Type : Research Article
Author
Abstract
Total Quality Management (TQM) is a process that enhances the continuous development
ofproductsandservicequalitytogetcustomersatisfactionandpromotetheproductivity.Quality
management is managing all the activities which determine the quality policy andhow
implementation by the quality planning and quality assurance.Ithas abig role toimprove and
develop the performance of the organization. Therefore, this study investigatesthe effect of
quality management practices on company financial performance. This researchused both
qualitative and quantitative approaches such as literature review and questionnaire.There are
about 53 respondents from IKEA Company;Bangalore City had participated in thisstudy. The
questionnaire is used to understand the perspective of employees regarding theimportance of
quality management practices on company financial performance. This
studyidentifiedthreemainpractices:management,infrastructure,corepracticesandtheirrelationship
with the company financial performance. The hypotheses test results confirmedthat there is a
positive relationship between the quality management practices and
companyfinancialperformance.
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