Journal of Contemporary Issues in Business and Government

Abstract

The aim of this study is to investigate the role of stakeholder’s perception towards the
change managers in the petroleum industry of Saudi Arabia. Furthermore, the social
skills, personal qualities and experience and expertise of the managers as a mediator
between the change managers influence and the change management influence is
investigated. This study employs a quantitative methodology for which questionnaires
were distributed to petroleum industry employees, and a sample of 347 responses were
collected for SPSS analysis. The results show that social skills and experience and
expertise mediates between change manager influence and change management. The
personal qualities show insignificant mediation between change manager influence and
change management. This study suggests focus on manager’s social skills and
experience and expertise which leads to effective change management. This study
contributes to the existing body of knowledge in human resource management.