Competency Mapping of Front-line Staff: Key for Success inthe Organized Retail Sector
Journal of Contemporary Issues in Business and Government,
2022, Volume 28, Issue 1, Pages 288-312
AbstractCompetency is the ability of an individual to do a job effectively. Competency mapping is a
process of mapping an individual’s competencies to job related skills. Competency mapping
helps in identifying the gaps, if any, between job demands and individual competencies.
Organizations can then intervene through effective training solutions for improving
organizational performance. The study aims to identify the competencies required of
employees in organized retail sector and identify gaps. Survey method was used to collect
data through a structured questionnaire. The study is descriptive in nature. Hypotheses were
tested. Radar Charts were constructed to identify the degree of competency gap of employee
in each of the competencies. The study would be useful for practitioners and researchers for
implementation in their contexts for organizational success.
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