Journal of Contemporary Issues in Business and Government

Abstract

The development of e-banking in each country is dependent on the speed of internet
access, the features of new online banking, and the frequency of e-banking usage. In the
banking industry, e-banking is formed when there is a combination between the
information technology and the functions of banks and financial institutions. Internet
banking was first introduced in Malaysia in June 2000 when Bank Negara Malaysia
gave permission to the local banks to offer Internet banking services. To satisfy
customer’s need, many types of products and services were provided by the banks
through Internet banking websites.