Print ISSN: 2204-1990

Online ISSN: 1323-6903

Keywords : Bengaluru City

Customer Satisfaction on E-Banking Services with Reference to SBI, Bengaluru City

Mr. C B Gopinath, Mr. T Sivakumar, Mr. Murali . V

Journal of Contemporary Issues in Business and Government, 2022, Volume 28, Issue 4, Pages 112-120
DOI: 10.47750/cibg.2022.28.04.009

E-Banking is your personal banking service on the Internet, protected with bank identifiers. It isavailable
anywhere, anytime. E-Banking allows you to pay invoicesto Finnish andforeignrecipients easily and
securely. 150 respondents wereselected and met in thestudy. As regards data collection, a standard
Questionnaire withquestions was prepared by theresearcherand given to thecustomers ofSBIbranches in
Bengaluru city. This study iscarried for a period of 12 months from April 2021 to March 2022. Study
finds that there are significant relationships between Age, Qualifications, Income, and usage of ebanking
and overall satisfaction of the e-banking. In Anova analysis finds that there is no significant
difference in performance, services and age of the customers.