Print ISSN: 2204-1990

Online ISSN: 1323-6903

Keywords : SBI


Customer Satisfaction on E-Banking Services with Reference to SBI, Bengaluru City

Mr. C B Gopinath, Mr. T Sivakumar, Mr. Murali . V

Journal of Contemporary Issues in Business and Government, 2022, Volume 28, Issue 4, Pages 112-120
DOI: 10.47750/cibg.2022.28.04.009

E-Banking is your personal banking service on the Internet, protected with bank identifiers. It isavailable
anywhere, anytime. E-Banking allows you to pay invoicesto Finnish andforeignrecipients easily and
securely. 150 respondents wereselected and met in thestudy. As regards data collection, a standard
Questionnaire withquestions was prepared by theresearcherand given to thecustomers ofSBIbranches in
Bengaluru city. This study iscarried for a period of 12 months from April 2021 to March 2022. Study
finds that there are significant relationships between Age, Qualifications, Income, and usage of ebanking
and overall satisfaction of the e-banking. In Anova analysis finds that there is no significant
difference in performance, services and age of the customers.

Factors influencing Digital Banking Service Quality: A comparative study between SBI and ICICI bank in Bangalore

Dr. Arti Singh, Dr. Sarita Rana, Sridhar M, Dr. Divya Kumar Agrawal , Dr. Mohammed Khizerulla

Journal of Contemporary Issues in Business and Government, 2022, Volume 28, Issue 3, Pages 63-71
DOI: 10.47750/cibg.2022.28.03.006

Digital banking services in India plays an important role since 5 years as the customers are looking
beyond the traditional way of banking. Digital banking Services like Electronic Fund
Transfer(NEFT,RTGS,IMPS), UPI, ATM, Cash deposit machine, Mobile Banking Application,
Debit Card, Credit Card are growing exponentially since 2017 due to the several initiative by
government like incentives for customers and merchants, Demonetization, financial inclusion and
for customer and traders own interest and lastly due to Covid-19. Study conducted in the Bangalore
region by using purposive sampling technique. The sample for the study was collected using
structured questionnaire with the help of Google form and sample size was 101.
Study found that SBI is strong as compared to ICICI with respect to factors such as Efficiency,
System availability, Fulfillment, responsiveness, website design. But whereas ICICI is showing
positive significance in the case of Privacy and Website design is concerned.

Factors influencing Digital Banking Service Quality: A comparative study between SBI and HDFC bank in Hyderabad, India

Prasant Kumar Choudhury, Dr. NiharRanjan Mishra, G Zipporah

Journal of Contemporary Issues in Business and Government, 2022, Volume 28, Issue 2, Pages 1-13
DOI: 10.47750/cibg.2022.28.02.001

Digital banking services in India plays an important role since 5 years as the customers are looking
beyond the traditional way of banking. Digital banking Services like Electronic Fund
Transfer(NEFT,RTGS,IMPS), UPI, ATM, Cash deposit machine, Mobile Banking Application, Debit
Card, Credit Card are growing exponentially since 2017 due to the several initiative by government like
incentives for customers and merchants, Demonetization, financial inclusion and for customer and traders
own interest and lastly due to Covid-19.This is the reason why most of the commercial banks are trying
to introduce various digital banking services which is paperless and does not require branch visit. Now
the customer can make round the clock money transfer using NEFT/RTGS due to initiative taken by RBI.
Undoubtedly there are many advantages of digital banking, but at the same time, there are challenges to
be addressed by the banker is security to the customers with respect to their personal information and
money. This study aims at providing insight into the various factors that influence for digital banking
service quality and customer perception of services provided by the SBI and HDFC bank in Hyderabad,
India.