Service Quality and Its Impact on Customer Satisfaction and Loyalty in Airline Industry: Partial Least Square (PLS)-Structural Equation Modelling (SEM) Approach. JAVED ALI; AHMAD JUSOH; ABUL QASIM; MUHAMMAD AZEEM ABRO Volume 27, Issue 3, April 2021, Page 2212-2224 10.47750/cibg.2021.27.03.273 Show Article PDF 1000.49 K
