OKTAVIO, ADRIE; KARTIKA, ENDO WIJAYA; TARIGAN, ZEPLIN JIWA HUSADA; KAIHATU, THOMAS STEFANUS. Covid-19 Pandemic And The Adversity Of Hotel Industry: Relationship Between Service Guarantees On Service Quality Perception And Consumer Perceived Risk. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 2, p. 5313–5320, 2021. Disponível em: https://cibgp.com/index.php/1323-6903/article/view/1433. Acesso em: 10 oct. 2025.