BILLEWAR, Dr. Satish R.; GHANE, Prof. Sunil; LONDHE, Dr Gaurav; SAXENA, Prof. Sunil. A SERVQUAL based E-Commerce platform for Indian customers. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 2, p. 2486–2500, 2021. Disponível em: https://cibgp.com/index.php/1323-6903/article/view/1152. Acesso em: 10 oct. 2025.