Singla MJ, Bansal DM, Maan DVK. An Empirical Study of Customer Satisfaction and Loyalty towards the CRM Practices adopted by different Banks. CIBG [Internet]. 2021Dec.30 [cited 2024Jun.30];27(6):1711-9. Available from: https://cibgp.com/au/index.php/1323-6903/article/view/2268