PHILIP, MATHEW, GOPALAKRISHNAN SOUNDARARAJAN, and MIMY MATHEW. “Empirical Study On Shopper’s Satisfaction And Retailers Service Quality In Muscat Governorate, Oman: Using Servqual Model”. The journal of contemporary issues in business and government 27, no. 2 (April 30, 2021): 4115–4120. Accessed January 5, 2025. https://cibgp.com/au/index.php/1323-6903/article/view/1324.