KRISHNAMOORTHY, M. D. ., and M. S. . M. “A Study on E-Logistics Service Quality and Its Impact on Customer Satisfaction in E-Commerce Industry”. The Journal of Contemporary Issues in Business and Government, vol. 26, no. 2, Aug. 2020, pp. 849-57, https://cibgp.com/au/index.php/1323-6903/article/view/346.