M.P, D. S. ., D. S. . G, and D. S. . H. “THE INFLUENCE OF TOTAL QUALITY MANAGEMENT ON STAR HOTEL PERFORMANCE”. The Journal of Contemporary Issues in Business and Government, vol. 27, no. 2, Apr. 2021, pp. 4476-88, https://cibgp.com/au/index.php/1323-6903/article/view/1368.