S.SEKAR, and Dr.B.SUDHA. “THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION TOWARDS STAR HOTELS IN TAMILNADU”. The Journal of Contemporary Issues in Business and Government, vol. 27, no. 2, Apr. 2021, pp. 4451-8, https://cibgp.com/au/index.php/1323-6903/article/view/1365.