Singla, M. J. ., Bansal, D. M. . and Maan, D. V. K. . (2021) “An Empirical Study of Customer Satisfaction and Loyalty towards the CRM Practices adopted by different Banks”, The journal of contemporary issues in business and government, 27(6), pp. 1711–1719. Available at: https://cibgp.com/au/index.php/1323-6903/article/view/2268 (Accessed: 30June2024).