MANOJ, D. G. .; JENEFA, D. L. . CRM PRACTICES AND ITS EFFECTS ON PUBLIC AND PRIVATE SECTOR BANKS ACROSS CHENNAI. The journal of contemporary issues in business and government, [S. l.], v. 28, n. 4, p. 1848–1863, 2022. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/2720. Acesso em: 30 jun. 2024.