KUMAR AGRAWAL, D. D.; MS. LAKSHMI R; AISHA, M. A. .; MS. LAKSHMI SN. CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN RETAIL BANKING INDUSTRY. The journal of contemporary issues in business and government, [S. l.], v. 28, n. 4, p. 20–29, 2022. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/2433. Acesso em: 30 jun. 2024.