RAO, M. M. .; SHANKAR, D. A. U. .; RAO, D. B. . Competency Mapping of Front-line Staff: Key for Success inthe Organized Retail Sector. The journal of contemporary issues in business and government, [S. l.], v. 28, n. 1, p. 288–312, 2022. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/2304. Acesso em: 30 jun. 2024.