SINGLA, M. J. .; BANSAL, D. M. .; MAAN, D. V. K. . An Empirical Study of Customer Satisfaction and Loyalty towards the CRM Practices adopted by different Banks. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 6, p. 1711–1719, 2021. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/2268. Acesso em: 21 nov. 2024.