ALI, J. .; JUSOH, A. .; QASIM, A. .; ABRO, M. A. . Service Quality and Its Impact on Customer Satisfaction and Loyalty in Airline Industry: Partial Least Square (PLS)-Structural Equation Modelling (SEM) Approach. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 3, p. 2212–2224, 2021. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/1831. Acesso em: 13 mar. 2025.