KUMAR, N. A. .; S., D. G. . Determinants and Dimensions of Customer Switching Behavior – A Systematic Review. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 3, p. 448–454, 2021. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/1621. Acesso em: 13 mar. 2025.