OKTAVIO, A. .; KARTIKA, E. W. .; TARIGAN, Z. J. H. .; KAIHATU, T. S. . Covid-19 Pandemic And The Adversity Of Hotel Industry: Relationship Between Service Guarantees On Service Quality Perception And Consumer Perceived Risk. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 2, p. 5313–5320, 2021. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/1433. Acesso em: 3 sep. 2024.