PHILIP, M. .; SOUNDARARAJAN, G. .; MATHEW, M. . Empirical Study On Shopper’s Satisfaction And Retailers Service Quality In Muscat Governorate, Oman: Using Servqual Model. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 2, p. 4115–4120, 2021. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/1324. Acesso em: 5 jan. 2025.