BILLEWAR, D. S. R. .; GHANE, P. S. .; LONDHE, D. G. .; SAXENA, P. S. . A SERVQUAL based E-Commerce platform for Indian customers. The journal of contemporary issues in business and government, [S. l.], v. 27, n. 2, p. 2486–2500, 2021. Disponível em: https://cibgp.com/au/index.php/1323-6903/article/view/1152. Acesso em: 5 jan. 2025.