DIGITAL TRANSFORMATION BANKS IN INDIA: IMPACT ON EMPLOYEE WELL-BEING AND WORK ENGAGEMENT
Journal of Contemporary Issues in Business and Government,
2022, Volume 28, Issue 4, Pages 428-442
AbstractDigitalization is the “process of moving into digital business” refers to digitalization. Digitalization has changed the working environment, systems, and processes of operations in the banking industry, this research purpose is to understand the impact of digitalization of the banking industry on employee well-being and their work engagement in the Indian top private sector banks, a qualitative research design was used with semi-structured interviews. The results of the research are highlighted that digitalization and its associated factors havea strong and remarkable influence on employee well-being and work engagement majorly in a positive way, however, the negative aspectsof digitalization like digital skill gap, psychological support for employees in the digital environment, pressure on employees due to speeding up the business processes. This research will help banking industry to understand the employee’s perspectives and views in the highly competitive environment in the banking industry in an emerging economy like India.
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