Journal of Contemporary Issues in Business and Government

Abstract

Emotional intelligence is essential when socializing and adapting to the environment, it
allows us to understand how we can influence in an adaptive and intelligent way the
emotions of people and of ourselves. In the Peruvian university environment, it is
important that students have skills to manage their emotions and face adverse situations.
Therefore, an emotional intelligence model is proposed to improve resilience in
university students. The research is of an experimental, quantitative and quasiexperimental
design, the technique used was the survey and as an instrument the
questionnaire that was applied to 58 students about the variables emotional intelligence
and resilience. The results show that 27.59% indicate that their level of interpersonal
intelligence is regular, 39.66% indicate that their level of intrapersonal intelligence is
regular and 32.76% indicate that their level of adaptability is bad. Therefore, adequate
emotional intelligence and resilience in students will allow them to handle skills such as
interpersonal and intrapersonal intelligence, adaptability, perseverance and selfconfidence
when facing situations of change in their environment.