Print ISSN: 2204-1990

Online ISSN: 1323-6903

Keywords : Servant Leadership

The Role of Servant Leadership in Developing Management Information Systems


Journal of Contemporary Issues in Business and Government, 2021, Volume 27, Issue 3, Pages 2776-2782
DOI: 10.47750/cibg.2021.27.03.333

The research aims to test the impact of servant leadership in management information systems, as well as to identify the level of servant leadership practice and management information systems in the Directorate of Communications and Information Systems in the Iraqi Ministry of Interior, in terms of the importance of the research variables to the directorate and the sample community, as the research adopted the exploratory analytical descriptive approach In his achievement, through a survey of the opinions of an intended quota sample of (266) individuals,By adopting the questionnaire as a main tool for data collection that includes (44) items divided into the two research variables, As well as conducting open interviews to identify the problems, strengths and weaknesses of the directorate about practicing the research variables, The statistical analysis of the most prominent result concluded that the Directorate of Communications and Information Systems adopted the practices of servant leadership, and was able to employ them to positively influence the development of its management information systems, and the researcher came up with a set of recommendations.

The effect of servant leadership on service quality: An applied research in the Babylon Water Directorate

Haider Ali Shaaban; Atheer Abdullah Mohammed

Journal of Contemporary Issues in Business and Government, 2021, Volume 27, Issue 2, Pages 5438-5451
DOI: 10.47750/cibg.2021.27.02.550

The current research deals with two important variables, which are servant leadership as an independent variable, and service quality as an approved variable, and the purpose of the research is to know whether there is an effect of servant leadership on the quality of the service provided and what is the relationship between them, and there are (150) individuals representing the research sample out of a total of 230 individuals, represented by employees and leaders Central in the Babylon Water Directorate. The questionnaire was used as a basic tool for data collection and included (50) items, and ready-made measurements were used in preparing the items. Questionnaire, and after evaluating and testing the reliability of the study measurement tools, the researcher conducted data analysis and hypothesis testing using advanced statistical tools and analyzed them through the statistical program (SPSS V.26). As the research found a positive impact between the dimensions of servant leadership and service quality in the research organization. The research concluded with a set of recommendations for the research body to improve the quality of service provided to citizens


TarekegnJebessaTesgera .; Dr. Amanpreetsingh

Journal of Contemporary Issues in Business and Government, 2021, Volume 27, Issue 2, Pages 6159-6176
DOI: 10.47750/cibg.2021.27.02.609

1) Purpose: the very purpose of this paper is to examine the effect of knowledge
management practice on good governance in Ethiopian universities under the mediating
role of servant leadership
2) Design/methodology/approach: The paper was quantitatively designed. To determine
representative sample size, the Cochran formula was adopted. Accordingly, 369
academicians and academic leaders were chosen from the top ten Ethiopia Universities
based on the 2020/21 evaluation report of the Ethiopian Ministry of Science and Higher
Education. To undertake a critical data analysis, a path analysis model was adopted.
Different statistical tools were implemented to test the robustness of the newly produced
3) Findings:Both empirical and path analysis evidences indicate that knowledge
management practices are passive to directly and significantly influence universities'
governance system unless mediated by servant leadership values.
4) Practical implication: This investigation will be a signal in that it may awaken leaders,
academicians, and authorized stakeholders in Ethiopian universities to pay attention to
knowledge management practices, servant leadership, and good governance. Being
inspired by this investigation, universities in Ethiopia may undertake institutional
transformation. The investigation may also oblige them to revisit their organizational
visions, mission, goals, structure, policies, and strategies.

Leadership And Organizational Culture In The Departement Of Transportation Badung Regency

Komang Agus Sugiartha; Anik Yuesti; I Nengah Sudja

Journal of Contemporary Issues in Business and Government, 2021, Volume 27, Issue 1, Pages 1856-1870

Servant leadership is a leadership model that places service to others, including employees, customers and society as a top priority. Servant Leadership emphasizes increased service to others, a holistic approach to work, a sense of community and shared decision-making power. Organizational culture is the values, principles, traditions, and attitudes that influence the way organizational members act. Job satisfaction is a feeling of satisfaction or dissatisfaction with employees at work. Employees who are satisfied with their work are happy to do their jobs and always try to improve their abilities and skills. Respondents in this study were employees at the Department of Transportation, Badung Regency. The number of respondents in this study were 76 respondents, the sampling technique used a probability sample using the proportional stratified random sampling method. This technique is a sampling technique that provides equal opportunities for each member of the population at each level (in this case the number of employees in each field) to be selected as a sample. This study uses multivariate analysis using a structural equation model or SEM (Structural Equation Model) with a variance-based or component-based approach called PLS (Partial Least Square). The results of this study indicate that: 1) servant leadership directly has a positive and significant effect on job satisfaction, 2) organizational culture directly has a positive and significant effect on job satisfaction, 3) servant leadership directly has a positive and significant effect on employee performance, 4) organizational culture does not have a positive and significant effect on employee performance, 5) job satisfaction has a positive and significant effect on employee performance, 6) job satisfaction is partially mediated directly or indirectly, servant leadership on employee performance, 7) Job satisfaction is non-mediated indirectly. Direct organizational culture on employee performance proved to be insignificant.